Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Meaghan Kruse-Kanyuck

Delta,PA

Summary

Dynamic and results-driven Sales Associate at The Home Depot, recognized for enhancing customer satisfaction through exceptional service and effective problem-solving. Proven ability to exceed sales targets while demonstrating strong communication skills and reliability. Expert in cash handling and inventory management, contributing to a welcoming shopping environment and fostering customer loyalty.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

16
16
years of professional experience

Work History

Sales Associate

The Home Depot Inc
12.2018 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Collaborated with team members to achieve monthly sales targets.
  • Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
  • Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Recommended complementary purchases to customers, increasing revenue.
  • Developed strong rapport with customers and created positive impression of business.
  • Prioritized helping customers over completing other routine tasks in store.
  • Used in-store system to locate inventory and place special orders for customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
  • Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
  • Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
  • Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Coordinated sales promotions and events to drive store traffic and increase sales volume.
  • Monitored sales trends to adjust sales strategies and meet changing customer demands.
  • Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
  • Led team meetings focused on sales techniques and product features, boosting overall team performance.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.

Dasher

DoorDash
10.2024 - Current
  • Improved customer satisfaction by providing timely and accurate deliveries.
  • Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency.
  • Utilized GPS navigation tools effectively to minimize travel duration while maximizing delivery capacity.
  • Navigated efficiently through various delivery routes for expedited service.
  • Developed and maintained professional relations between customer, store personnel, and company.
  • Enhanced communication with customers through proactive updates on order status.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.
  • Maintained excellent ratings by consistently delivering orders in a professional manner.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Ensured order accuracy, double-checking items before leaving the pickup location.
  • Provided exceptional customer service, greeting patrons warmly upon arrival for enhanced rapport building.
  • Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
  • Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
  • Adhered strictly to food safety guidelines when handling and transporting orders for utmost quality assurance.
  • Optimized fuel efficiency by planning effective driving routes and minimizing idle time between orders.
  • Strengthened relationships with restaurant partners by demonstrating respect and professionalism during pickups.
  • Resolved customer issues promptly and courteously, resulting in positive feedback.
  • Kept delivery vehicle clean and neat to maintain company's professional reputation.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Anticipated potential problems with weather or traffic conditions, adjusting route plans accordingly for punctual deliveries.
  • Boosted overall delivery performance by staying up-to-date on platform updates and best practices.
  • Safeguarded sensitive customer information by diligently following company privacy policies during transactions.
  • Contributed towards increased order volume through consistent work ethic and dependable reputation as a Dasher.
  • Followed traffic laws during delivery for safety of pedestrians and other vehicles.
  • Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
  • Addressed issues and resolved customer complaints to establish trust and reliability.
  • Maintained accurate documentation of delivery logs, order information and customer contact details to enable tracking history and maintain accurate records.
  • Collected payment for orders and provided customers with receipt copies to establish proof of transaction.
  • Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
  • Delivered orders to customers to drive full satisfaction.
  • Operated delivery vehicles safely and efficiently.
  • Completed daily pre- and post-trip vehicle inspections.
  • Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
  • Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
  • Processed payments, made change, and provided receipts.
  • Implemented policies and procedures across warehouse and shipping platforms.

Engagement Specialist

Crossmark
06.2009 - 12.2018
  • Provided ongoing support to clients throughout their journey, fostering long-lasting partnerships built on trust and mutual understanding.
  • Coordinated with other departments within the organization when necessary, fostering an environment of collaboration towards shared objectives related to customer success.
  • Collaborated with cross-functional teams to develop innovative strategies for improving customer engagement.
  • Successfully retained high-value clients by implementing targeted action plans focused on re-engagement efforts tailored specifically to their needs.
  • Provided ongoing support to clients throughout their journey, fostering long-lasting partnerships built on trust and mutual understanding.
  • Conducted regular follow-ups with clients to ensure satisfaction and address any concerns that may arise.
  • Proactively identified potential challenges or roadblocks and devised strategies for overcoming them, ensuring project success.
  • Built strong relationships with clients through active listening and empathy, resulting in increased loyalty and retention.
  • Developed integrated approach to business-driven workforce development through effective marketing, public relations and communications.
  • Facilitated social media practices to publicize corporate culture and support engagement projects.
  • Produced innovative funding proposals to deliver profitable outcomes and measurable results.
  • Promoted advancements in Type workforce development solutions with statewide partnerships.
  • Assisted in developing marketing materials geared towards increasing customer engagement levels across various channels.
  • Participated in industry events and conferences as a representative of the company, strengthening professional networks while staying informed on emerging trends relevant to the role.
  • Continuously sought opportunities for professional growth by attending workshops, webinars, and training sessions relevant to the role of an Engagement Specialist.
  • Researched regional economy, industry sectors and real-time data to project Type market demands.
  • Prepared engagement strategies for Type stakeholder groups utilizing key metrics.
  • Developed data-driven workforce training and education solutions to support needs of Type business.
  • Delivered presentations to governing bodies, Type business groups and economic development forums to gain endorsements.
  • Implemented feedback mechanisms to gather insights from community, leading to more targeted engagement efforts.
  • Conducted surveys to measure community sentiment, using findings to guide future initiatives.
  • Negotiated with vendors and service providers for events, securing favorable terms and enhancing event quality.
  • Facilitated partnerships with local organizations, expanding reach of engagement initiatives.
  • Enhanced volunteer recruitment processes, significantly growing volunteer base.
  • Elevated community engagement by developing and implementing strategic outreach programs.
  • Coordinated with media outlets to promote events and campaigns, amplifying reach and impact.
  • Conducted comprehensive market research to identify new engagement opportunities, enhancing community outreach efforts.
  • Developed training materials for staff and volunteers, improving delivery of engagement activities.
  • Designed and executed events to foster community involvement, resulting in increased participation.
  • Leveraged social media analytics to refine digital engagement strategies, leading to higher engagement rates.
  • Boosted online presence with creation of engaging social media content, attracting wider audience.
  • Enhanced team collaboration by implementing project management tools, leading to more efficient project execution.
  • Supported grant writing efforts, securing funding for key community projects.
  • Monitored and evaluated impact of engagement activities, making data-driven adjustments to strategies.
  • Increased public awareness of key issues through effective public speaking engagements and presentations.
  • Cultivated strong relationships with media representatives to secure widespread coverage and feature stories.
  • Created and executed targeted PR campaigns to raise awareness of organization and initiatives.
  • Used various social media platforms for media and blogger outreach.
  • Monitored media coverage and produced detailed reports to analyze impact of PR efforts.
  • Conducted media relations and responded to media requests for information.
  • Developed comprehensive media outreach plan to increase visibility of organization in local, regional and national markets.
  • Supported public relations managers with writing, researching and preparation of materials
  • Built and maintained positive relationships with public by utilizing strategic plans.
  • Produced and distributed brochures, newsletters and press kits.

Order Picker

Amazon
10.2016 - 12.2016
  • Collaborated with team members to ensure timely completion of orders during peak demand periods.
  • Excellent communication skills, both verbal and written.
  • Reduced order processing time with the use of RF scanning equipment and inventory management software.
  • Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
  • Optimized order fulfillment processes by regularly communicating with supervisors on any process improvements or issues encountered during daily tasks.
  • Performed proper lifting and handling techniques to maintain safe working environment.
  • Contributed to overall warehouse efficiency by assisting in other areas such as receiving, stocking, or shipping when required.
  • Exceeded company expectations for order fulfillment speed and accuracy, consistently meeting or surpassing performance metrics.
  • Enhanced customer satisfaction levels by consistently maintaining high standards of accuracy in fulfilling orders.
  • Maintained a clean, safe work environment by complying with established safety procedures and guidelines.
  • Ensured proper labeling and packaging of products, adhering to company standards and minimizing potential damages during transport.
  • Expedited urgent orders through prioritized picking strategies while maintaining accuracy standards.
  • Maintained strong working relationships with coworkers, contributing to a positive and supportive team environment within the warehouse.
  • Collaborated with team members to complete picking tasks quickly and efficiently.
  • Demonstrated versatility within the warehouse workforce by cross-training in multiple roles beyond order picking responsibilities.
  • Supported quality assurance initiatives by carefully inspecting products before packaging them for shipment.
  • Played a vital role in meeting critical deadlines for customers due to efficient processing of expedited orders.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Picked and packed order items.
  • Followed orders precisely for correct items, sizes and quantities.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Kept work areas neat, clean and free from debris.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
  • Safely and securely loaded items to prevent damage during transport.

Education

Joppatowne High School
Joppa, MD
07.2006

Skills

  • Quick decision making
  • Patience and tolerance
  • Reliability and punctuality
  • Safety awareness
  • Professional appearance
  • Efficient multitasking
  • Vehicle maintenance
  • Excellent time management
  • Customer service
  • Quick learner
  • Hardworking and responsible
  • Valid Driver's license
  • Smartphone use
  • Strong navigation skills
  • Route planning expertise
  • Environmental consciousness
  • Decision-making
  • Problem-solving
  • Time management
  • Customer communication
  • Dedicated team player
  • GPS navigation
  • State Driver's license

Additional Information

I have been recognized by corporate asset management for my roll and dedication in safety and asset protection.

Timeline

Dasher

DoorDash
10.2024 - Current

Sales Associate

The Home Depot Inc
12.2018 - Current

Order Picker

Amazon
10.2016 - 12.2016

Engagement Specialist

Crossmark
06.2009 - 12.2018

Joppatowne High School

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Meaghan Kruse-Kanyuck