Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Meaghan-Lora Orellanes

Staten Island

Summary

Dynamic customer service professional with a proven track record at Pop a Lock, excelling in problem resolution and relationship building. Recognized for maintaining high customer satisfaction and effectively collaborating with teams to achieve targets. Skilled in Microsoft Office and adept at understanding customer needs, ensuring positive outcomes in fast-paced environments.

Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.

Experienced with managing customer inquiries and delivering consistent support. Utilizes effective communication and problem-solving skills to resolve issues efficiently. Track record of maintaining high satisfaction levels through empathetic and responsive service.

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Overview

2026
2026
years of professional experience

Work History

Customer Service Associate

Pop a Lock
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.

School Lunch Aide

Blessed Sacrament School
11.2022 - 06.2023
  • Supervised students during lunch periods, ensuring a safe and orderly environment.
  • Assisted in organizing lunchtime activities to promote student engagement.
  • Supported staff with meal distribution and clean-up tasks efficiently.
  • Monitored students' behavior, encouraging positive interactions and adherence to school rules.
  • Collaborated with teachers to address any student issues or concerns during lunch breaks.
  • Circulated among tables to assist young students and special needs children with opening milk containers and lunch items.
  • Regulated dismissal of students by section and guided disposal of tray and silverware in return area.
  • Trained new Lunch Aides on proper procedures, policies, and guidelines pertaining to their role within the school community.
  • Assisted with the set-up and tear-down of lunchroom facilities before and after meal periods, maintaining an organized workspace for efficient operation.

Homemaker

Childcare
11.2019 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

High School Diploma -

Gaynor McCown Expeditionary Learning School
Staten Island, NY
06.2016

Skills

  • Customer service
  • Customer support
  • Problem resolution
  • Team collaboration
  • Appointment scheduling
  • Hospitality and accommodation
  • Software troubleshooting
  • Teamwork and collaboration
  • Computer skills
  • Relationship building
  • Calm under pressure
  • Understanding customer needs
  • Microsoft office
  • Quality control
  • Order and refund processing

Hobbies

I have a passion for art and child care

I enjoy painting and creating memories in a positive way with both my small children and the environment around me

Timeline

School Lunch Aide

Blessed Sacrament School
11.2022 - 06.2023

Homemaker

Childcare
11.2019 - Current

Customer Service Associate

Pop a Lock

High School Diploma -

Gaynor McCown Expeditionary Learning School