Meaghan Merlino
Whitman,MA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Patient Access Coordinator
South Shore Hospital Emergency Room
Weymouth, MA
01.2020 - Current
- Reviewed medical documents for accuracy prior to submission for billing purposes.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Participated in training sessions related to new software programs or changes in policies and procedures.
- Obtained informed consent and payment documentation from patients and filed in system.
- Collaborated with other departments within the organization to ensure seamless transition of patients through their healthcare journey.
- Adhered to HIPAA guidelines when handling confidential patient information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Recognized by management for providing exceptional customer service.
- Responded promptly to inquiries from patients, families, or visitors regarding room availability.
- Provided training and guidance on bed control processes to nursing staff members.
- Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
Teacher's Assistant
The Boys and Girls Club
Dorchester, MA
05.2017 - 01.2020
- Coordinated daily tasks between teachers and other staff members.
- Assisted teachers with instruction and provided clerical support for diverse needs.
- Supervised children and participated with children in activities.
- Supported teachers by preparing materials, setting up equipment, and organizing supplies.
- Worked one-on-one with special needs students to help navigate through school challenges.
- Established positive relationships with students, parents, fellow teachers and school administrators.
Sales Associate
Konditor Meister
Braintree, MA
01.2014 - 05.2017
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Answered store and merchandise questions and led customers to wanted items.
- Computed purchases and received and processed cash or credit payment.
- Bagged or packaged purchases and wrapped gifts.
- Built and maintained relationships with peers and upper management to drive team success.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
Bachelor of Science -
Bridgewater State University
Bridgewater, MASkills
- Customer Service
- HIPAA Compliance
- Quality Assurance
- Insurance Verification
- Multitasking and Organization
- Registration and Admissions
- Team Leadership
- Registration Management
- Medical terminology
- Insurance billing
- Appointment Scheduling
- Document filing
- Chart pulling
- Interpreting physician orders
- System updates
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
Timeline
Patient Access Coordinator
South Shore Hospital Emergency Room
01.2020 - Current
Teacher's Assistant
The Boys and Girls Club
05.2017 - 01.2020
Sales Associate
Konditor Meister
01.2014 - 05.2017
Bachelor of Science -
Bridgewater State University
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