Meaghan Morin
Pasadena,MD
Summary
Conscientious and compassionate human resources professional with drive for helping employees and helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Human Resources Generalist Manager
Department of Defense
11.2013 - Current
- Held numerous HR roles at NSA, in the USA and England.
- Maintain official personnel records (both manual and electronic) and verify accuracy of employee data and HR transactional processes
- Retrieve and compile employee data; conceptualize, design, and deliver database interfaces, improvements, and adjustments to ensure data integrity.
- Managed benefits administration, ensuring timely enrollment and accurate processing of claims.
- Reduced employee turnover rates by addressing concerns and providing support through conflict resolution efforts.
- Served as a trusted advisor to managers on personnel matters, contributing to effective decision-making across the organization.
- Developed strategic recruitment plans to attract top talent, resulting in a diverse and highly qualified workforce.
- Managed the administration of employee leave requests, maintaining compliance with applicable laws while minimizing disruption to operations.
- Collaborated with executive management to align human resources strategies with organizational objectives.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Organized and led staff orientation programs and training to promote collaboration.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
Human Resources Representative
Sunrise Senior Living
09.2012 - 09.2013
- Human Resources Representative responsible for the administrative needs of over 300 employees. Perform all payroll and time and attendance processing to include monitoring of excessive payroll variances
- Responsible for unemployment claims, and in the near future, will be in charge of team member benefits and workers comp.
- Liaison between residents of our Sunrise facility and team members caring for them
- Optimized HR operations by utilizing technology solutions, such as applicant tracking systems and HRIS platforms.
- Maintained accurate personnel records, safeguarding confidential information while keeping it up to date.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Administered employee benefits programs and assisted with open enrollment.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Collaborated with managers to identify and address employee relations issues.
- Assisted with writing job postings and job descriptions for hiring managers.
Human Resources Intern
Vivid Marketing, Inc.
05.2012 - 09.2012
- Human Resources Intern in a 10-week position responsible for recruiting qualified employees for multiple sales positions for a variety of Vivid Marketing customers
- I review applications and resumes on a daily basis looking for applicants with the necessary skills
- I then contact the applicants and do a preliminary interview on the telephone and if appropriate I arrange an in-person interview to be conducted by an HR Director
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered phone and performed clerical duties to assist human resources department.
- Managed confidential employee files, maintaining accurate records for performance evaluations, salary adjustments, and promotions.
- Posted job openings, screened resumes and scheduled interviews to fill positions with qualified candidates.
- Supported HR team in achieving hiring goals by screening resumes, conducting phone interviews, and tracking candidate progress.
Customer Service Associate
JcPenney’s
11.2011 - 07.2012
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Sales Associate
Macy's
07.2011 - 11.2011
- I'm a customer service representative in the Men's department providing high level customer service along with working the cash register and inventory
- I have experience working with cash, credit and debit, checks, traveler’s checks and gift cards.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Restaurant Hostess
Walt Disney World
11.2010 - 01.2011
- I worked as a service hostess at the Animal Kingdom lodge providing a high level customer service to our guests ensuring all of our guest’s dreams come true.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered guests questions about hours, seating, and menu information.
- Provided exceptional service through friendly interactions with guests, answering questions and addressing concerns.
Legal Assistant
Kass, Shuler & Spector
10.2009 - 05.2010
- I worked as an administrative legal assistant responsible for a wide range of administrative duties to include data entry, handling mail, telephones, faxing and copying documents
- I performed the handling and processing of legal paperwork required for the courts and our customers.
Assistant Librarian
Sumter County Public Library
02.2008 - 08.2009
- I administered and ran the children’s and teen programs
- I provided customer service by assisting customers with location and selection of books and computer operations as well as answering questions about the community and any other inquiries.
Teenage Volunteer
Sumter County Public Library
08.2006 - 02.2008
- As a Teenage Volunteer I performed multiple customer service duties to include shelving returned books and data entry
- I was the Chair Member of the Board for Teenage Programs, responsible for the organization and execution for all youth activities.
Teenage Volunteer
Leesburg Regional Medical Center
05.2005 - 08.2006
- Supported hospital staff in daily tasks, resulting in improved efficiency and patient satisfaction.
- Transported patients and helped with discharge procedures.
- Assisted with patient transport, ensuring timely arrival to appointments and reducing wait times.
- Provided emotional support to patients and families during difficult medical situations, fostering a sense of comfort and understanding.
Education
Master of Arts - Human Resources Management
American Military University
Ransom, WV01.2016
Bachelor of Arts - Human Resources Management
University of Maryland - University College
Hyattsville, MD05.2013
Skills
- HR policies and procedures
- Job Descriptions
- Employee Handbooks
- HR analytics
- Benefits Administration
- Onboarding and Orientation
- Employment law
- Dispute Mediation
- Human Resources Operations
- Recruitment and hiring
- Recruitment Strategies
- Talent management
Certification
- SHRM-CP - SHRM Certified Professional
Timeline
Human Resources Generalist Manager
Department of Defense
11.2013 - Current
Human Resources Representative
Sunrise Senior Living
09.2012 - 09.2013
Human Resources Intern
Vivid Marketing, Inc.
05.2012 - 09.2012
Customer Service Associate
JcPenney’s
11.2011 - 07.2012
Sales Associate
Macy's
07.2011 - 11.2011
Restaurant Hostess
Walt Disney World
11.2010 - 01.2011
Legal Assistant
Kass, Shuler & Spector
10.2009 - 05.2010
Assistant Librarian
Sumter County Public Library
02.2008 - 08.2009
Teenage Volunteer
Sumter County Public Library
08.2006 - 02.2008
Teenage Volunteer
Leesburg Regional Medical Center
05.2005 - 08.2006
Master of Arts - Human Resources Management
American Military University
Bachelor of Arts - Human Resources Management
University of Maryland - University College