Meaghan Norwood
Kaufman,TX
Summary
Highly knowledgeable and efficient lead front office staff member with training and administrative expertise to successfully manage continuous flow of patients. Proficient in reception work, practice management support and procedures. Moves easily between different tasks each day to provide assistance in different areas. Eager to continue learning about the dental field and building a relationship with a motivated team. Looking for a company that provides growth personally and professionally. different areas.
Overview
10
10
years of professional experience
Work History
Dental Front Office Receptionist
Ideal Dental
, TX
08.2020 - Current
- Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
- Prepared new patient files and updated existing records with new personal, insurance and medical information.
- Handled telephone and in-person requests for assistance from new and established dental practice patients.
- Answered and managed incoming calls and emails.
- Verified, updated and entered patient information into system.
- Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
- Scheduled cleanings and dental appointments for patients using Eaglesoft.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
- Helped patients complete paperwork and explained processes and procedures.
- Contacted patients for follow-ups, coordinated with insurance companies and handled billing issues.
- Called in prescriptions
- Managed a two doctors and two hygienist schedule to insure production goals were met.
- Collected payments from patients and arranged payment schedules.
- Scheduled and confirmed patient appointments and consultations.
- Completed end of day procedures efficiently and on time
- Puts together treatment plans and presents plans to patients.
- Discusses treatment options and payment options with patients to help patients decide what option is best for them to insure high case acceptance.
- Keeps front office clean and organized.
- Supported dynamic patient flows by setting up and breaking down rooms, cleaning surfaces and restocking supplies.
- Conducted regular audits of patient accounts to ensure accuracy and compliance with regulations.
- Collaborated with other healthcare professionals in order to provide quality care to patients.
- Resolved customer complaints in a timely manner by investigating issues thoroughly.
- Managed all front desk operations, including phone calls and customer service inquiries.
- Coordinated with dental providers regarding patient care and scheduling needs.
- Assisted in training new employees on office policies and procedures related to dental services.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and led team meetings for front office staff.
Hair Stylist
Michael Raymond Salon
Dallas, TX
01.2016 - 07.2020
- Selected hair colors, products and services based on customer preference and individually designed hair care plan.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Washed, colored, cut and styled hair for high volume of clients daily.
- Pursued continuing education and training to stay up to date with new trends and techniques.
- Pre-booked future appointments to increase repeat business.
- Evaluated client's hair and physical features to determine style and cut plans.
- Designed and recommended home hair care regimens and treatments to meet individual customer needs.
- Mentored new staff to enhance salon development and increase productivity.
- Maintained updated knowledge of industry products and chemical composition structure and properties.
Front Desk Associate
Michael Ray Photography
Dallas, OR
05.2014 - 07.2020
- Opened and closed salon daily.
- Greeted costumers politely and professionaly
- Operated cash register and credit card machine to receive customer payments.
- Collected payment from customers and scheduled next appointments.
- Kept notes listing preferences and services provided to clients for quick reference.
- Scheduled clients appointments with necessary details, including preferences and special needs.
- Took inventory and restocked the salon.
- Took and directed phone calls as needed.
- Kept track of all stylists books and client history.
- Responded to customer inquiries by phone, email and in person.
- Drove retail sales through salon product and service promotion, making specific client recommendations.
- Trained new front desk employees
- Recognized by management for providing exceptional customer service.
Salon Assistant
Michael Raymond Salon
Dallas, TX
05.2014 - 01.2016
- Personally assisted 8 stylists daily.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Treated customers to extra services such as shampooing and head massage to promote loyalty.
- Kept up flow of salon by making sure the needs of the stylists and clients were properly taken care of.
- Kept of back of the house chores such as laundry, dishes, and maintaining a clean work space for all of the salon.
- Took inventory and kept up with the products used in the salon by the stylists.
- Took necessary classes to advance my career in hair styling.
Education
High School Diploma -
Rockwall High School
Rockwall, TX06.2010
Cosmetology License - Cosmetology
Aveda Institiute
Dallas TX11.2012
Skills
- Patient scheduling
- Knowledge of dental terminology
- Insurance Verification
- Dental staff support
- Understanding of dental insurance
- EagleSoft proficiency
- MS Office
- Work ethic
- Good Patient rapport
- Quick learner
- Outstanding customer service
- Team player
- Computer literate
- Organization and efficiency
- Good at up selling
- Multitasking and prioritization
- Personable
- Flexible
- Communication
- HIPAA Compliance
- Schedule Management
- Patient Relations
- Treatment Planning
- Employee Training
Timeline
Dental Front Office Receptionist
Ideal Dental
08.2020 - Current
Hair Stylist
Michael Raymond Salon
01.2016 - 07.2020
Front Desk Associate
Michael Ray Photography
05.2014 - 07.2020
Salon Assistant
Michael Raymond Salon
05.2014 - 01.2016
High School Diploma -
Rockwall High School
Cosmetology License - Cosmetology
Aveda Institiute
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