Meaghan Odum
Jackson,Mississippi
Summary
Dedicated and results-driven professional with extensive experience in leading and executing complex projects within the healthcare industry. Proven expertise in managing cross-functional teams, overseeing project lifecycles, and ensuring the timely delivery of high-quality outcomes. Skilled in coordinating with diverse stakeholders, including healthcare professionals, IT teams, and executive leadership, to drive project objectives and exceed client expectations. Committed to delivering innovative solutions that enhance patient care and drive organizational growth. Adept at fostering client relationships, optimizing operational efficiency, and implementing strategic initiatives to achieve exceptional customer success.
Overview
15
15
years of professional experience
Work History
Customer Success Manager
Phamily Chronic Care Management, SaaS
11.2022 - Current
- Developed and implemented operational best practices and performance management strategies, showcasing expertise in optimizing operational efficiency.
- Strategized with providers, care teams, and staff to improve workflow processes, emphasizing collaboration and the ability to drive continuous improvement.
- Translated an in-depth understanding of provider and staff needs into actionable insights for product development, highlighting the ability to align solutions with user requirements.
- Onboarded new clients, ensuring a smooth transition and establishing strong client relationships from the outset.
- Served as the main point of contact for all client-related matters, demonstrating exceptional customer service and relationship management skills.
- Developed and nurtured client relationships to ensure their needs were met with the services and products provided, showcasing a client-centric approach.
- Implemented new policies and effectively communicated changes to the staff, highlighting experience in change management and policy implementation.
- Managed the daily operations of 20+ in-person clinics, supporting a large patient population of approximately 10,000+ patients per week, showcasing the ability to handle high-volume operations.
- Reviewed operational policies, identified areas for improvement, and recommended solutions and changes to the medical director, aligning with the job posting's emphasis on strategic thinking and problem-solving.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices, and fostering a positive work environment.
- Identified opportunities to improve clinical practices, developed strategies, and implemented plans to increase patient care standards and enhance operational procedures, aligning with the job posting's focus on continuous improvement and innovation.
- Actively created 30, 60, 90-day plans for account performance, raising accounts from 20% to 85% productivity.
- Regularly evaluated employee performance, providing feedback and supporting professional development to optimize team performance.
- Achieved $500K in revenue by effectively managing accounts within the CCM program.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Monitored office workflow and administrative processes to keep operations running smoothly.
Director of Clinical Development
Unlimited Visions
06.2019 - 11.2022
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Led a team of 30 professionals in meeting Behavioral Health Project needs.
- Made proactive decisions around process improvements in the development cycle.
- Improved project metrics by 85% as a key member of a large-scale clinical operations project.
- Reported on project budget, progress, and technical problems to management.
- Developed and implemented project plans and budgets.
Allied Healthcare Manager
Delta Technical College
10.2019 - 04.2020
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Increased patient satisfaction scores by 95%.
- Developed strategic goals to enhance student retention and enrollment.
- Managed departmental budgets and monitored student progress.
- Educated staff on EMR software and acted as a liaison for clinicians and administrators.
- Reported on budgetary matters to senior management and authored proposals for new healthcare technologies.
Clinical Team Manager
Dermatology Realm
02.2018 - 10.2019
- Oversaw daily operations for outpatient services, ensuring efficient healthcare delivery.
- Provided comprehensive administrative support, including hiring, training, and staff development.
- Facilitated effective communication between patients, healthcare professionals, and physicians.
- Performed outpatient procedures and utilized EHR systems to maintain accurate patient records.
- Conducted employee training on company policies and regulatory compliance.
- Spearheaded and implemented 35 new projects to expand scope of engagement.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
CCMA Team Leader
Ortho Virginia
10.2009 - 12.2017
- Utilized financial reporting tools to track and analyze monthly patient reports and office visits.
- Led recruitment, training, and on boarding processes for 50+ clinical staff.
- Ensured compliance with continuing education requirements and maintained certifications.
- Collaborated with leadership to improve clinical performance metrics and HEDIS measurements.
- Managed schedules and training for Certified Medical Assistants (CMAs).
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
Education
Doctrate - Doctorate of Healthcare Administration
Oklahoma State University
Stillwater, OK09-2025
Master of Science in Healthcare Administration -
Louisiana State University Shreveport
Shreveport, LA12-2021
Bachelor of Science in Health Science - undefined
South University
Glen Allen, VA12.2017
Skills
- Client Relations
- Customer Account Management
- Strategic Planning
- Stakeholder Management
- Report Analysis
- Schedule Management
- Customer on boarding
- Negotiation
Accomplishments
- Basic Life Support CPR - Current since July 2021
- Member of the American College of Healthcare Executives - Current since December 2019
- Member of the Association of Junior League - Current since February 2022
- Member of the Jackson Symphony League - Current since July 2023
- Certified Sommelier - Current since October 2022
Affiliations
- Member of Junior League of Jackson
- Member of Jackson Symphony League
- Dedicated to developing the potential of women and improving the community through the effective action and leadership of trained volunteers. The purpose is exclusively educational and charitable.
Additional Information
Accomplishments
- Basic Life Support CPR - Current since July 2021
- Member of the American College of Healthcare Executives - Current since December 2019
- Member of the Association of Junior League - Current since February 2022
- Member of the Jackson Symphony League - Current since July 2023
- Certified Sommelier - Current since October 2022
- Member of Junior League of Jackson
- Member of Jackson Symphony League
Dedicated to developing the potential of women and improving the community through the effective action and leadership of trained volunteers. The purpose is exclusively educational and charitable.
Timeline
Customer Success Manager
Phamily Chronic Care Management, SaaS
11.2022 - Current
Allied Healthcare Manager
Delta Technical College
10.2019 - 04.2020
Director of Clinical Development
Unlimited Visions
06.2019 - 11.2022
Clinical Team Manager
Dermatology Realm
02.2018 - 10.2019
CCMA Team Leader
Ortho Virginia
10.2009 - 12.2017
Bachelor of Science in Health Science - undefined
South University
Doctrate - Doctorate of Healthcare Administration
Oklahoma State University
Master of Science in Healthcare Administration -
Louisiana State University Shreveport
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