Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Rare Collections Assistant
Commonwealth of Pennsylvania
Harrisburg, PA
05.2024 - Current
Maintained accurate records of circulation activities including check-ins and outs and overdue items.
Maintained accurate library records for inventory of newspapers and rare books.
Located newspapers, rare books, and microfilms for patrons.
Temporary Clerical Pool
Commonwealth of PA
Harrisburg, PA
05.2019 - 04.2024
Worked in Department of Health and Welfare, Department of Education, and Office of the Governor.
Handled arranging and organizing meetings and appointments; Created reports and other types of documentation, which often contained sensitive and confidential data.
Enhanced recordkeeping storage space and usability by reorganizing physical filing systems.
Located and corrected data entry errors, or report them to supervisors.
Retail Sales Lead
Hershey Entertainment & Resorts
Hershey, PA
05.2021 - 02.2022
Answered customers' questions about merchandise and advise customers on merchandise selection.
Instructed staff on how to handle difficult and complicated sales.
Handled high-volume sales with cash, credit, and gift card transactions, balancing the cash drawer at the end of shift with high accuracy.
Identified appropriate solutions to minimize issues and quickly solve problems.
Associate
2nd & Charles
Harrisburg, PA
07.2018 - 03.2021
Answered incoming telephone calls to provide store, products, and services information
Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention
Restocked shelves, racks, and bins with the latest merchandise and changed signage to promote special items
Used a Point of Sale register system to complete transactions.
Education
M.S - Library And Information Science
Drexel University
Philadelphia, PA
09-2024
B.A. in Political Science and Asian Studies, Korean Language Minor -
Pennsylvania State University
05.2022
Skills
Microsoft Office
Problem Resolution
Organization
Computer Skills
Schedule Management
Timeline
Rare Collections Assistant
Commonwealth of Pennsylvania
05.2024 - Current
Retail Sales Lead
Hershey Entertainment & Resorts
05.2021 - 02.2022
Temporary Clerical Pool
Commonwealth of PA
05.2019 - 04.2024
Associate
2nd & Charles
07.2018 - 03.2021
M.S - Library And Information Science
Drexel University
B.A. in Political Science and Asian Studies, Korean Language Minor -