Receptionist
Reneux Med & Day Spa Hawaii
Honolulu, HI
05.2014 - 05.2016
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Composed and prepared routine correspondence, letters and reports with job-related software.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Sorted incoming mail and directed to correct personnel each day.
- Scheduled appointments for clients, customers, and other visitors.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Updated and recorded customer or client information to maintain accounts.
- Protected clients' rights by maintaining confidentiality of personal and financial information.