Meaghan Sivil

-Supervised daily operations, ensuring adherence to company policies and procedures.

-Trained and developed new team members with an emphasis on product knowledge and customer service techniques.

-Enhanced customer satisfaction with personalized service and prompt issue resolution.

-Motivated team to exceed sales/customer acquisition KPI quotas through friendly competition and other incentive programs.

-Lead by example to provide excellent customer service.

-Supervised and inspired team to drive performance, collaboration, and teamwork.

-Oversaw opening and closing procedures as well as all other operational standards

-Communicated with home office frequently to report productivity and drive sales

-Consistently met and exceeded customer acquisition KPI at 80% or above.

-Played a significant role in merchandising and store standards.

-Provided excellent customer service to resort customer base through fostering collaboration.

-Improved and exceeded comp sales by reinforcing selling behaviors and implementing flex merchandising.

-Oversaw store operations such as opening and closing boutique, creating floor plans for merchandise, and maintaining a high level of store standards.

-Through leveraging strong communication skills and rapport was able to maintain a thriving clientele and customer base.

-Created solid partnerships with local business network.

-Improved operational efficiency by forward thinking and prioritizing.

-Proficient in product knowledge and merchandising initiatives.

-Achieved strong KPI results through execution of company programs

-Sales associate from 2017-18, promoted internally to keyholder from 2018-19.

-Oversaw store operations with a customer-oriented focus.

-Increased loyalty sign up, UPT, ATV, and conversion by implementing hourly segment evaluation.