Meaghan Vega
Norfolk,US
Summary
Customer Service Representative with extensive expertise in delivering exceptional customer support and resolving complex inquiries across various sectors. Demonstrates strong problem-solving and communication skills, ensuring customer satisfaction and trust. Committed to continuous learning and collaboration, enhancing team performance and efficiency.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
ASM Research
Norfolk, VA
06.2024 - Current
- Assist students with FASFA password recovery, ensuring data accuracy and security
- Streamline data entry processes, enhancing efficiency and reducing errors
- Collaborate with team to improve customer satisfaction through effective communication
- Resolve account access issues, minimizing downtime for users
- Support a smooth user experience, contributing to positive feedback
- Streamline password retrieval for FASFA accounts, enhancing student access
- Implement efficient data entry processes, reducing turnaround time and improving accuracy
Customer Service Representative/Manager
Alorica
, Virginia
09.2021 - 10.2023
- Handled client inquiries on credit card statements, enhancing customer satisfaction
- Resolved billing and transaction issues, improving account accuracy and trust
- Filed disputes and managed fraud cases, safeguarding client assets
- Processed payments and credits, ensuring seamless financial operations
- Collaborated with departments to address complex customer needs efficiently
- Work from-home
Customer Service Representative
Teleperformance
, Virginia
10.2020 - 02.2021
- Resolved customer inquiries on medical insurance with accuracy and empathy
- Corrected account issues and processed refunds for overcharges
- Guided clients in creating tailored insurance plans and managed payments efficiently
- Transferred calls to appropriate departments for specialized assistance
- Enhanced customer satisfaction through attentive and comprehensive support
- Work from-home
Customer Service Representative
CONDUENT
Portland, OR
07.2011 - 05.2017
- Handled customer inquiries for cellular services, ensuring swift issue resolution
- Resolved technical issues, enhancing customer satisfaction and retention
- Managed call efficiency, maintaining high satisfaction scores and reduced wait times
- Utilized multiple systems for seamless information access and problem-solving
Education
Diploma - General Educational Development
12.2002
Skills
- Customer Service
- Troubleshooting
- Communication
- Problem-solving
- Data Entry
- Microsoft Office
- AS400
- Time Management
- Phone Etiquette
- Administrative
- Sales
- Leadership
- HIPAA
- Medicare
- Technical Support
- Windows
- SharePoint
- Conflict Management
- Negotiation
- Editing
Additional information
- Assessments
- Customer service — Proficient
- Customer focus & orientation — Proficient
- Administrative assistant/receptionist — Proficient
- Call center customer service — Proficient
- Written communication — Proficient
Timeline
Customer Service Representative - ASM Research
06.2024 - Current
Customer Service Representative/Manager - Alorica
09.2021 - 10.2023
Customer Service Representative - Teleperformance
10.2020 - 02.2021
Customer Service Representative - CONDUENT
07.2011 - 05.2017
PORTLAND COMMUNITY COLLEGE - Diploma, General Educational Development
Similar Profiles
Nix JacksonNix Jackson
Cloud Support Engineer at ASM ResearchCloud Support Engineer at ASM Research
Anais WardAnais Ward
CSR at ASM ResearchCSR at ASM Research
Rachelle ClarkRachelle Clark
Trainer at ASM ResearchTrainer at ASM Research