Meaghan Wyka
Perry
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring over ten years of relevant work experience to your team.
Overview
13
13
years of professional experience
Work History
Client Service Representative
Michigan Eye Institute
04.2023 - Current
- Managed payment collections, reducing outstanding balances through effective communication strategies.
- Developed and maintained filing systems for patient records, enhancing retrieval speed and organization.
- Coordinated patient referrals to specialists when necessary, fostering strong relationships with external healthcare providers for seamless continuity of care.
- Verifying medical and vision insurance policies utilizing multiple insurance websites.
- Kept up-to-date on evolving healthcare regulations, ensuring the practice remained compliant with industry standards and guidelines.
- Utilized active listening skills to identify patient needs and provide appropriate solutions in care and billing inquiries.
- Consulting with surgical staff on patient’s billing requirements on upcoming surgeries.
- Facilitated effective communication between clients and internal teams to resolve inquiries promptly.
- Developed comprehensive knowledge of company products to provide accurate information and support to patients.
- Mentored new hires, fostering a collaborative team environment and improving service quality.
- Handled sensitive patient information with discretion, ensuring confidentiality at all times.
- Collaborated with other departments to develop ways to increase customer satisfaction.
- Managed patient scheduling and coordinated appointments to optimize office efficiency.
Emergency Receptionist
Wilson Veterinary Hospital
01.2015 - 04.2023
- Answer phone calls using multi-line telephone system and respond to questions while taking messages for staff veterinarians.
- Protect patients by observing strict HIPAA guidelines.
- Process financial transactions for clients.
- Triage scheduled or emergency patients.
- Apply knowledge of medical terminology to support office administration productivity.
- Communicate with external offices to obtain records and transfer files for patients.
- Train new veterinary staff on office procedures and requirements.
Guest Relations Supervisor
Detroit Zoo
04.2013 - 03.2014
- Managed teams at the train stations and education department.
- Reviewed guest paperwork and resolved problems promptly.
- Collaborated with event coordinators to organize meetings and special events.
- Oversaw safety and quality experience for over 10,000 guests.
Education
Certification - Medical Billing and Coding
Penn Foster
Online04.2022
Bachelor of Science - Zoology
Michigan State University
East Lansing, MI12.2009
Skills
- Multitasking and organization
- Insurance billing procedures
- Telephone etiquette
- Time management
- Self-motivated
- Detail Oriented
- ICD-10 coding
- Leadership
- Computer skills
- HIPAA compliance
- Appointment scheduling
Timeline
Client Service Representative
Michigan Eye Institute
04.2023 - Current
Emergency Receptionist
Wilson Veterinary Hospital
01.2015 - 04.2023
Guest Relations Supervisor
Detroit Zoo
04.2013 - 03.2014
Bachelor of Science - Zoology
Michigan State University
Certification - Medical Billing and Coding
Penn Foster