Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Meaghen Parker

Mountlake Terrace,WA

Summary

Professional relationship management expert with strong emphasis on team collaboration and delivering results. Proven track record in client engagement, conflict resolution, and strategic planning. Known for adaptability and reliability while excelling in communication, problem-solving, and building lasting client partnerships. Adept at navigating changing needs and driving success through effective relationship strategies

Overview

10
10
years of professional experience
3
3

Certifications

Work History

Relationship Manager, Remote/Hybrid

Seattle’s Union Gospel Mission
08.2023 - Current
  • Serve as the primary liaison between the organization and external partners, including healthcare providers and community organizations.
  • Built and maintain strong relationships with stakeholders to facilitate collaboration and alignment on shared goals, while providing high level of expertise.
  • Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
  • Lead cross-functional teams to address operational issues, streamline processes, and enhance service delivery.
  • Implement data-driven strategies to monitor partnership performance and identify areas for improvement.
  • Conduct regular reviews and meetings with partners to discuss progress, challenges, and growth opportunities, contributing to the overall success of the Mission and regional services.
  • Designed and implemented a comprehensive referral and intake system to manage client admissions effectively.
  • Collaborated with internal departments to ensure seamless onboarding of clients and coordination with external service providers.
  • Analyzed intake data to identify trends, optimize processes, and improve client outcomes.
  • Trained and supervised a team of intake specialists, fostering a culture of empathy and efficiency.
  • Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
  • Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
  • Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
  • Developed targeted presentations for prospective partners or clients, effectively showcasing the value of our services and products.
  • Participated in and led staff meetings to discuss innovative strategies to improve services.
  • Coordinated efforts between various departments such as sales, credit assessment, operations teams for smooth delivery of services to clients.
  • Initiated feedback loop with clients, leading to improved service offerings and client satisfaction.
  • Streamlined internal reporting processes, allowing for more accurate forecasting and strategic planning.
  • Organized and participated in client appreciation events, fostering strong community and enhancing client loyalty.
  • Spearheaded client retention initiative that significantly reduced churn rates through strategic engagement efforts.
  • Implemented CRM best practices, improving data accuracy and usability for client management.

Lead Field Case Manager

Seattle's Union Gospel Mission
04.2022 - 08.2023
  • Led a team of field case managers conducting street outreach, housing navigation, and behavioral health assessments for individuals experiencing homelessness.
  • Assisted patients in navigating complex insurance systems, ensuring access to necessary treatments without undue financial strain.
  • Enhanced patient outcomes by developing comprehensive case management plans tailored to individual needs.
  • Mentored new Field Case Managers within the organization, sharing expertise and providing guidance as they acclimated to their roles.
  • Evaluated program effectiveness by tracking key performance indicators and implementing data-driven improvements as needed.
  • Facilitated access to appropriate community resources by maintaining up-to-date knowledge of available programs and services.
  • Maintained accurate and complete records in compliance with regulatory requirements and organizational policies.
  • Conducted thorough assessments of patient needs, resources, and support systems to inform case management strategies.
  • Coordinated care plans for high-barrier clients, including those with co-occurring disorders, by leveraging multidisciplinary partnerships across King County.
  • Developed protocols for field engagement and safety, ensuring trauma-informed, client-centered service delivery in unsheltered environments.
  • Mentored new staff and interns, providing training on de-escalation, motivational interviewing, and systems navigation.
  • Built and maintained relationships with hospitals, shelters, detox facilities, and behavioral health providers to secure timely placements and referrals.
  • Advocated for clients in multidisciplinary team meetings, successfully removing barriers related to ID access, medical benefits, and criminal history.
  • Collected and analyzed field data to identify service gaps, contributing to quarterly program reports and funding proposals.
  • Collaborated with city officials and outreach networks during inclement weather and emergency shelter activations to ensure a safe transition into shelter for all across King County.
  • Supported patients in setting realistic goals for their health journey, fostering a sense of ownership over personal wellbeing.

Community Health Outreach Worker

Sound Pathways
06.2020 - 04.2022
  • Assisted clients in navigating complex healthcare systems, simplifying processes and increasing access to necessary care.
  • Offering Case Management services to help Clients find housing and/or recovery.
  • Collect and maintain up-to-date knowledge of local resources, healthcare, treatment, and social services providers in Snohomish County.
  • Reduced barriers to care by advocating for policy change within healthcare institutions that directly impacted clients'' ability to receive treatment.
  • Implemented creative solutions to address the unique challenges faced by underserved communities seeking healthcare services.
  • Evaluated program effectiveness through data analysis and reporting, identifying areas for growth and improvement.
  • Prioritize placement of Clients into shelter, housing, and recovery services.
  • Enhanced community health by conducting comprehensive assessments and identifying areas of improvement.
  • Developed targeted outreach programs for at-risk populations, resulting in improved health outcomes and increased access to care.
  • Built relationships with diverse community members through active listening, empathetic communication, and cultural competence practices.
  • Supported the development of organizational policies and procedures to maintain compliance with federal, state, and local regulations governing community health outreach efforts.
  • Provided ongoing support for clients during transitional periods such as relocation or changes in insurance coverage status.
  • Empowered individuals to take control of their health by providing tailored educational materials on disease prevention strategies.
  • Contributed to increased accessibility of vital public health information by translating educational materials into multiple languages when needed.
  • Recruited trained, and managed a team of dedicated volunteers to assist with program implementation and event coordination.
  • Established partnerships with external organizations to secure additional funding sources for expanded programming efforts.

General Manager

Sonic Drive-In
01.2016 - 01.2019
  • Oversaw daily operations of a high-volume, multi-million dollar quick-service restaurant, managing all aspects of staffing, customer service, inventory, and compliance.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Led a team of 20+ employees, including hiring, training, scheduling, performance management, and conflict resolution.
  • Developed and managed annual budgets exceeding $1.5M, maintaining cost controls and increasing profit margins through strategic labor and inventory management.
  • Increased store revenue by implementing local marketing strategies and improving operational efficiency, resulting in sustained year-over-year growth.
  • Reduced employee turnover by 30% through leadership development, effective communication, and cultivating a supportive team culture.
  • Maintained full compliance with state and federal food safety standards, labor laws, and brand quality benchmarks.
  • Served as primary liaison with corporate leadership, vendors, and local partners, ensuring alignment with brand strategy and business goals.
  • Implemented process improvements that decreased order times and improved customer satisfaction ratings.
  • Led crisis management protocols during high-stress events (e.g., staffing shortages, inclement weather, equipment failures) while maintaining operational continuity.

Education

Associates of Arts -

Bellevue College
01.2014

BBA - Business Management

University of Phoenix
Virtual
07-2029

Project Management

Gonzaga University's Center For Lifelong Learning
Spokane, WA

Skills

  • Relationship Building and Management

  • Stakeholder Engagement

  • Business Development

  • Cross-Functional Collaboration

  • Process Improvement

  • Data Analysis & Reporting

  • Effective Communication

  • Sales Data Analysis

  • Account Management

  • Analytical Problem Solving

  • Portfolio Growth

  • PROFICIENT IN SPANISH

Accomplishments

  • Supervised team of 20+ staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved 100% success rate of entry into Recovery Program / Shelter by implementing a waitlist system with accuracy and efficiency.
  • Developed and instituted employee training and retention initiative which reduced personnel turnover by 80% within 6 months.
  • Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of mutually-identified success.

Certification

  • Mental Health First Aid – Completed training on MHFA, de-escalation, and suicide prevention. Updated yearly
  • Certified Peer Counselor – Completed HCA-approved training and obtained a lifelong Certified Adult Peer Counselor certification, September 2021
  • Recovery Coach – Nationally recognized Recovery Coach Certification from CCAR Recovery Coach Academy, January 2025
  • Project Management – Gonzaga University, currently enrolled

Languages

Spanish
Professional Working

Timeline

Relationship Manager, Remote/Hybrid

Seattle’s Union Gospel Mission
08.2023 - Current

Lead Field Case Manager

Seattle's Union Gospel Mission
04.2022 - 08.2023

Community Health Outreach Worker

Sound Pathways
06.2020 - 04.2022

General Manager

Sonic Drive-In
01.2016 - 01.2019

Associates of Arts -

Bellevue College

BBA - Business Management

University of Phoenix

Project Management

Gonzaga University's Center For Lifelong Learning

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