Meaghen Stokes
West Valley,UT
Summary
Management professional with history of meeting challenges in complex organizations that rely on collaborative skills to contribute to company growth and success. Proven track record of delivering results in fast-paced and new environments. Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Project Manager
Codale Electric Supply Inc.
01.2024 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Prepared and submitted project invoices for review and approval.
- Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
- Reported regularly to managers on project budget, progress, and technical problems.
PEOPLE MANAGER
Daily Harvest
04.2021 - 10.2023
- Provided ongoing coaching and feedback to team members to improve performance, while maintaining positive relationships
- Created development plans for individual team members based on their career aspirations
- Conducted regular performance reviews to track progress against goals and provide meaningful feedback
- Analyzed data-driven metrics to identify areas of improvement in people management processes
- Established clear objectives and expectations for staff, ensuring accountability and productivity
- Monitored employee attendance records and leave requests in accordance with company policy
- Built strong partnerships with external vendors for services related to customer service team
- Administered interviews by following scripts and using appropriate interviewing techniques and protocols.
TEAM LEAD
Daily Harvest
02.2020 - 04.2021
- Delegated tasks to team members according to employee strengths and needs of the business
- Monitored daily channels that include chat, email, SMS, iMessage, and phones
- Resolved escalated customer issues with tact and diplomacy, highlighting conflict resolution expertise
- Suggested changes to standard operational and working practices, providing leadership needed to develop and implement continuous improvements
- Reported staff progress, deficiencies, and training needed to management
- Supervised the daily work of staff to ensure work prioritization and quality.
SR CUSTOMER SERVICE AGENT
Daily Harvest
10.2018 - 02.2020
- Developed strong relationships with customers by providing accurate, consistent and helpful information
- Utilized problem-solving skills to troubleshoot customer issues and resolve escalated situations
- Provided guidance and direction when needed while managing difficult conversations with customers
- Developed innovative solutions to address unique or complex customer requests or complaints
- Participated in team meetings to discuss challenges faced during daily operations as well as brainstorm ideas for improvement
- Enforced company policies regarding returns, refunds, exchanges while adhering to established guidelines
- Maintained detailed records of customer interactions and transactions for future reference
- Monitored incoming calls, emails, chats, and other communication channels to ensure prompt responses were provided.
DRIVER/OFFICE SUPPORT
O-Reilly Auto Parts
05.2014 - 10.2018
- Processed delivery manifests for stores across the valley
- Ensured local stores received accurate delivery's by paying attention to alphanumeric details
- Customer facing interactions; often resolving business and consumer issues related to Will Call orders
- Responsible for accurate filing of O'Reilly store orders, used for auditing and cross-referencing
- Maintained clean driving record while delivering orders across the valley.
SURGICAL CORE TECHNICIAN
Intermountain Health Care
06.2006 - 02.2013
- Managed, ordered, and stocked medical supply inventory
- Stocked and audited case carts for surgeries
- Worked On-Call Provided support to staff during surgeries
- Supported 3 medical cores on weekends without supervision
- Was the 'Go too' person for staff
- Was required to do quarterly inventory on medical supplies
- Assembled sets for medical surgeries for Cottonwood Hospital and IMC
- Ensured supplies where sterile and properly packaged
- Had to maintain trainings relevant to my job function.
Education
Skills
- Ability to multitask on a large scale
- Great organizational skills
- Sharp Memory
- Fast learner
- People Management
- Team Member Coaching
- Performance Monitoring and Evaluation
- Administering Disciplinary Procedures
- Project Management
- Project Scheduling
- Work flow planning
Volunteer Experience
- Granite School District, West Valley, UT, UTAH, 08/01/17, 05/01/21, COMMUNITY COUNCIL MEMBER
- Boy scouts of America, West Valley, UT, UTAH, 01/01/16, 12/01/18, CUB SCOUT LEADER
References
References available upon request
Timeline
Project Manager
Codale Electric Supply Inc.
01.2024 - Current
PEOPLE MANAGER
Daily Harvest
04.2021 - 10.2023
TEAM LEAD
Daily Harvest
02.2020 - 04.2021
SR CUSTOMER SERVICE AGENT
Daily Harvest
10.2018 - 02.2020
DRIVER/OFFICE SUPPORT
O-Reilly Auto Parts
05.2014 - 10.2018
SURGICAL CORE TECHNICIAN
Intermountain Health Care
06.2006 - 02.2013