Customer service professional with experience in remote support, collections, sales, and estate care. Handles customer questions, account issues, and confidential records with clear communication, accurate data entry, and calm problem solving.
Overview
8
8
years of professional experience
Work History
FEMP
Everise
01.2024 - 01.2026
Answered customer questions and addressed concerns efficiently to ensure seamless account management.
Resolved issues promptly and escalated complex matters to maintain service quality.
Supported customers remotely by delivering professional, courteous service to enhance satisfaction.
Followed company policies and procedures while maintaining a positive customer experience.
Entered customer interactions accurately into system records.
Estate Care Specialist
Phillips & Cohen
01.2021 - 01.2024
Assisted clients and families with estate-related inquiries, ensuring clarity and understanding of services available.
Communicated with clients and external contacts to address and resolve inquiries, enhancing overall client satisfaction.
Delivered compassionate, professional service during sensitive client conversations.
Managed confidential records with discretion and integrity, safeguarding client information.
Kept accurate records while following established procedures.
Remote Collections Agent / Sales Associate
Comcast
01.2018 - 01.2021
- Assisted customers with balance inquiries, billing issues, and payment options, enhancing overall customer satisfaction.
- Resolved customer account and service issues, contributing to retention and loyalty.
- Identified customer needs and explained relevant products and services, facilitating informed purchasing decisions.
- Kept customer records accurate and well organized.
- Delivered professional support while contributing to sales and service goals.
Education
Certified Nursing Assistant (CNA) & Certified Medical Assistant (CMA) -
Maggie's Careers Institute
Skills
Account Management
Remote Customer Support
Customer Service
Collections
Sales
Account resolution
Contact center systems
Confidential records
Problem Solving
Conflict Resolution
Time Management
Communication
Timeline
FEMP
Everise
01.2024 - 01.2026
Estate Care Specialist
Phillips & Cohen
01.2021 - 01.2024
Remote Collections Agent / Sales Associate
Comcast
01.2018 - 01.2021
Certified Nursing Assistant (CNA) & Certified Medical Assistant (CMA) -