Summary
Overview
Work History
Education
Skills
Timeline
Generic

Meaisha Lewis-Roane

Elkton,MD

Summary

Customer service professional with experience in remote support, collections, sales, and estate care. Handles customer questions, account issues, and confidential records with clear communication, accurate data entry, and calm problem solving.

Overview

8
8
years of professional experience

Work History

FEMP

Everise
01.2024 - 01.2026
  • Answered customer questions and addressed concerns efficiently to ensure seamless account management.
  • Resolved issues promptly and escalated complex matters to maintain service quality.
  • Supported customers remotely by delivering professional, courteous service to enhance satisfaction.
  • Followed company policies and procedures while maintaining a positive customer experience.
  • Entered customer interactions accurately into system records.

Estate Care Specialist

Phillips & Cohen
01.2021 - 01.2024
  • Assisted clients and families with estate-related inquiries, ensuring clarity and understanding of services available.
  • Communicated with clients and external contacts to address and resolve inquiries, enhancing overall client satisfaction.
  • Delivered compassionate, professional service during sensitive client conversations.
  • Managed confidential records with discretion and integrity, safeguarding client information.
  • Kept accurate records while following established procedures.

Remote Collections Agent / Sales Associate

Comcast
01.2018 - 01.2021
  • - Assisted customers with balance inquiries, billing issues, and payment options, enhancing overall customer satisfaction.
  • - Resolved customer account and service issues, contributing to retention and loyalty.
  • - Identified customer needs and explained relevant products and services, facilitating informed purchasing decisions.
  • - Kept customer records accurate and well organized.
  • - Delivered professional support while contributing to sales and service goals.

Education

Certified Nursing Assistant (CNA) & Certified Medical Assistant (CMA) -

Maggie's Careers Institute

Skills

  • Account Management
  • Remote Customer Support
  • Customer Service
  • Collections
  • Sales
  • Account resolution
  • Contact center systems
  • Confidential records
  • Problem Solving
  • Conflict Resolution
  • Time Management
  • Communication

Timeline

FEMP

Everise
01.2024 - 01.2026

Estate Care Specialist

Phillips & Cohen
01.2021 - 01.2024

Remote Collections Agent / Sales Associate

Comcast
01.2018 - 01.2021

Certified Nursing Assistant (CNA) & Certified Medical Assistant (CMA) -

Maggie's Careers Institute
Meaisha Lewis-Roane