Mearaj Sulthana
Chicago,IL
Summary
Proven Administration Executive with a track record of enhancing operational efficiency at Tata Consultancy Services by adeptly negotiating with vendors and managing budgets. Skilled in organizational management and fostering team collaboration, I excel in meeting coordination and records maintenance, significantly contributing to project success and customer satisfaction improvement at Indigo Airlines.
I Received multiple Appreciation letters directly from clients and also from internal staff in providing accurate service from heart.
Overview
8
8
years of professional experience
Work History
Administration Executive
Tata Consultancy Services
08.2019 - Current
- Reduced operational costs through effective vendor negotiation and budget management.
- Collaborated with various departments on special projects requiring administrative expertise resulting in successful completion within deadlines.
- Handled sensitive information with discretion adhering strictly to confidentiality policies protecting company interests.
- Provided support during annual budget planning sessions contributing valuable insights based on historical data analysis.
- Assisted with the onboarding process of new hires, facilitating seamless integration into the company culture and workflow.
- Coordinated travel arrangements for executives, optimizing itineraries for cost-effectiveness and convenience.
- Updated reports, managed accounts, and generated reports for company database.
- Negotiated and executed contracts on behalf of department.
Customer Service Executive
InterGlobe Aviations Ltd. "Indigo Airlines"
02.2017 - 07.2019
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Responded proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Bachelor Of Commerce - Accounting And Finance
04.2016
Civics Economics And Commerce - Commerce And Accounting
04.2012
Skills
- Organizational Management
- Scheduling appointments
- Office Management
- Records Maintenance
- Meeting Coordination
Languages
English
Full Professional
Cooking and serving,Art and Crafts
Hyderabad Biryani
Timeline
Administration Executive - Tata Consultancy Services
08.2019 - Current
Customer Service Executive - InterGlobe Aviations Ltd. "Indigo Airlines"
02.2017 - 07.2019
Dewan Bahadur Padma Rao Mudaliar Degree College - Bachelor Of Commerce, Accounting And Finance
Gowtham Junior College - Civics Economics And Commerce, Commerce And Accounting
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