Mearl Hall
COLLINSVILLE,OK
Summary
Dynamic General Manager with extensive experience at Delaware North, excelling in operational oversight and financial management. Proven track record in enhancing customer service and optimizing inventory control, driving annual revenues of up to $13 million. Adept at analyzing sales data to inform strategic decisions and improve overall business performance.
Overview
18
18
years of professional experience
Work History
General Manager
Delaware North
Tulsa, Oklahoma
10.2020 - Current
- Oversight of an 8 unit operation in an airport environment with $8 million in annual revenue.
- Oversight of 4 casual dine locations with full service bar
- Managed daily operations of retail locations to ensure smooth functionality.
- Oversaw inventory management processes and maintained stock levels.
- Developed customer service protocols to improve client interactions.
General Manager
Delaware North
Oklahoma City, Oklahoma
02.2018 - 09.2020
- Oversight of 9 locations in an airport environment with $13 million in annual revenue.
- Analyzed sales data to support decision-making for inventory orders.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
General Manager
Freddy's Frozen Custard & Steakburgers
Tulsa, Oklahoma
09.2016 - 01.2018
- Managed daily operations of retail locations to ensure smooth functionality.
- Coordinated staff schedules and assignments to optimize team performance.
- Oversaw inventory management processes and maintained stock levels.
- Developed customer service protocols to improve client interactions.
Controller
Marriott Hotel
Tulsa, Oklahoma
06.2015 - 06.2016
- Managed financial reporting and analysis for hotel operations.
- Oversaw budgeting processes and monitored departmental spending.
- Implemented internal controls to ensure compliance with policies.
- Trained and supervised accounting staff on financial procedures.
General Manager
HMSHost
Tulsa, Oklahoma
05.2011 - 05.2015
- Oversight of 9 unit operation in an airport environment with $8.5 million in annual revenue.
- Oversaw inventory management processes and maintained stock levels.
- Analyzed sales data to support decision-making for inventory orders.
- Resolved customer complaints promptly to maintain satisfaction levels.
Controller
HMSHost
Kansas City, Missouri
05.2007 - 05.2011
- Managed financial reporting and analysis for a 20 unit airport operation with $25 million in annual revenue
- Oversaw budgeting processes and monitored departmental spending.
- Implemented internal controls to ensure compliance with policies.
- Developed forecasts to support strategic planning initiatives.
Education
Bachelor of Science - Business Administration
Emporia State University
Emporia, KS05-1983
Some College (No Degree) - Information Technology
DeVry University
Kansas City, MOSkills
- Financial management
- Inventory control
- Operational oversight
- Sales analysis
- Customer service
- Budgeting strategies
Timeline
General Manager
Delaware North
10.2020 - Current
General Manager
Delaware North
02.2018 - 09.2020
General Manager
Freddy's Frozen Custard & Steakburgers
09.2016 - 01.2018
Controller
Marriott Hotel
06.2015 - 06.2016
General Manager
HMSHost
05.2011 - 05.2015
Controller
HMSHost
05.2007 - 05.2011
Bachelor of Science - Business Administration
Emporia State University
Some College (No Degree) - Information Technology
DeVry University
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