Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Measha Jensen

Measha Jensen

Hammond,IN

Summary

Dynamic leader with a proven track record at Milan Laser Hair Removal, enhancing clinic performance and client satisfaction. Excelled in consultative selling, achieving top clinic status multiple times through strategic KPI analysis and team training. Skilled in Salesforce and adept at fostering strong client relationships, demonstrating decisive management and innovative sales strategies.

Overview

16
16
years of professional experience

Work History

Clinical Sales Manager

Milan Laser Hair Removal
Hyde Park, Illinois
06.2022 - Current
  • Complete sales consultation to educate new clients, build strong client rapport, advise on treatment packages, as well as present additional treatment area opportunities
  • Consistently meeting & exceeding an average per-client sale of metric
  • Lead morning strategy meetings/huddles with clinic team to set daily & weekly goals to exceed monthly KPis, metrics & standards
  • Lead positive and excited attitude regarding unique monthly promotions & company initiative
  • Lead Client Specialist and Provider in presenting upsell opportunities, requesting reviews, and treatment follow-up to foster an environment of collaboration and motivation
  • Excellent management of internal client tracking interfaces, communication, & delegation skills
  • Adherent the company standard of World Class Customer Service
  • Perform 1 on 1 'climate checks' with staff to check for areas of vulnerability and their perspective on how we are growing
  • Foster an environment of client prioritization, respect, positivity, & consistency
  • Top Performing Clinic: February 2023, April 2023, May 2023, August 2023, November 2023, December 2023, January 2024, February 2024, March 2024, April 2024, May 2024, July 2024, August 2024, 2024 Annual Top Performing Clinic.

Clinic Manager

Milan Laser Hair Removal
Traveling, Illinois
02.2022 - Current
  • Complete sales consultation to educate prospective clients on Laser Hair Removal, and build strong client rapport
  • Advise on treatment packages, as well as present additional treatment area opportunities
  • Point of reference for new, and ongoing client concerns and questions
  • Lead Client Specialists and treatment Providers in presenting additional treatment opportunities to clients, requesting reviews, and treatment follow-up to foster an environment of collaboration and motivation
  • Excellent communication, organization, and delegation skills
  • Uphold the Milan standard of exceptional customer service
  • Strategic planning abilities utilized in-clinic to meet company metrics and standards

Esthetics Implementation and Spa Manager

Siena Massage
Mckinney & Frisco, Texas
02.2019 - 02.2022
  • Managed room construction to adhere to the State of Texas compliance regulations and service efficiency
  • Created treatment protocols and standard operating procedure for the whole of the Esthetics department
  • Partnered with an industry leader in skincare to utilize a full range of products in treatment and for retail
  • Solely managed product inventory for both locations
  • Ongoing point of contact for all product vendors
  • Manage social media and direct marketing to our online customer base
  • Managed hiring of Esthetic professionals, and ongoing Esthetics team of 5 or more
  • Managed Esthetics ongoing schedule
  • Facilitate new hire and ongoing training (internal) for the Esthetics team
  • Created sales goals and initiatives for each licensed professional on my team, with focus on retail sales, increasing sales ticket average, and client retention
  • Increased overall company sales by 30% by implementing sales techniques, and building strong client relationships
  • Performed skin consultations to educate clients on best service and product recommendations that directly lead to increased average service ticket and retail sales
  • Advanced skin treatments utilizing updated techniques and the correct product for each individual client skin types
  • Maintained client privacy by safeguarding delicate information

Director of Education & Training

Clarity Clinical Skin Care
, U.S. Territory
04.2017 - 10.2018
  • Develop annual ongoing training agenda and materials for the ClarityRx National Education Team with focus on retail sales, increasing average service ticket, and product and protocol knowledge
  • Facilitate training for licensed professionals across the United States, with focus on retail/product sales, increased service ticket average, State and Regulatory Compliance, legal forms product knowledge, advanced skin treatments
  • Develop product & service initiatives to increase average sales ticket and product sales
  • Facilitate new Educator On-boarding training, as well as ongoing training for the ClarityRx National Education team
  • Point of contact for all Hand & Stone franchise owners, managers, and licensed estheticians in the Texas region (and national as well)
  • Manage monthly ClarityRx Newsletter to advise of monthly service and product promotions
  • Facilitate national monthly web-based training classes that lead to a direct increase in sales revenue

Senior Educator and Trainer/ Regional Account Executive

Clarity Clinical Skin Care
, U.S. Territory
05.2014 - 03.2017
  • Facilitate training for all licensed estheticians within Hand & Stone Massage and Facial Spa as new locations are opened nationally, and on an ongoing basis
  • With focus on State and Regulatory Compliance, legal forms product knowledge, advanced exfoliation, and retailing
  • Point of contact for all Hand & Stone franchise owners, managers, and licensed estheticians in the Texas region
  • Maintain monthly contact via phone as well as on-site visit to discuss marketing and support, merchandising, training, continuing education registration, staffing
  • Advise all accounts on promotional services and products, as well as upcoming product release
  • Identify and contact potential new Clarity Rx accounts in my region

Benefits Ongoing Administrator (Health & Group Benefits)

Aon Hewitt
Lincolnshire, Illinois
09.2008 - 04.2013
  • Worked successfully onsite in Lincolnshire, IL, as well as a Virtual Administrator for IL clients while residing in Lewisville, TX
  • Managed daily, weekly, and monthly client-facing reports and deliverables
  • Analyzed metrics and trend analysis for processes across the client team as needed, as well as quarterly check points, and provided root cause analysis and problem solving plans
  • Identified issues and drives for change and related improvements via periodic testing of our live processing environment to ensure accurate participant processes, and automated/batch system flows
  • Worked directly with client representatives in resolving escalated issues concerning data, processing, and system errors as they occur
  • Facilitated virtual/webinar training for Customer Service Representatives aligned to my client teams, as well as my Administration team
  • Identified and resolved escalations or complex issues with strong emphasis on associated patterns, trends, and root cause analysis
  • Created detailed functional business requirement specifications and ensures proper testing handoffs for integration testing
  • Supported and oversaw offshoring initiatives

Education

Some College (No Degree) - Liberal Arts

Oakton Community College
Des Plaines, IL

750 Hours - Theory and Practical Esthetics Curriculum -

The Salon Professional Academy
Lewisville, TX

Skills

  • Microsoft Office Suite
  • Lotus Notes
  • Excel Spreadsheet Management
  • Outlook
  • Total Benefits Administrator
  • Type 75 wpm
  • Certified with Hydrafacial, Dermalogica Expert, PCA, Eminence, Skinceuticals
  • Millennium Salon Software
  • Envision Salon Software
  • SpaSoft Salon Software
  • Experienced with Office365 Suite
  • Datatrak
  • Salesforce
  • PayCom
  • ChargeAfter Financial Platform
  • CremCompare Financial Platform
  • KPI analysis
  • Solution selling
  • Sales team training
  • National account management
  • Decisive
  • Sales tracking
  • Resolution-oriented
  • Promotional sales events
  • Performance management
  • Consultative and relationship selling
  • Vendor management
  • Team oversight
  • Client relationship management
  • Goals and performance
  • Training and development

References

  • Rob Lawson, Domain Manager, Aon Hewitt, 400 Overlook Point, Lincolnshire, IL, 60069, (847) 295-5000
  • Elisabeth Mistretta, Senior Brand Communications Specialist, Midwest Palliative & Hospice CareCenter, 2050 Claire Court, Glenview, IL, 60025, (773) 218-5887
  • Lindsey Ivanovic, Bosley Hair Restoration & Transplant, 676 Michigan Ave #3850, Chicago, IL 60611 (312) 535-2648

Timeline

Clinical Sales Manager

Milan Laser Hair Removal
06.2022 - Current

Clinic Manager

Milan Laser Hair Removal
02.2022 - Current

Esthetics Implementation and Spa Manager

Siena Massage
02.2019 - 02.2022

Director of Education & Training

Clarity Clinical Skin Care
04.2017 - 10.2018

Senior Educator and Trainer/ Regional Account Executive

Clarity Clinical Skin Care
05.2014 - 03.2017

Benefits Ongoing Administrator (Health & Group Benefits)

Aon Hewitt
09.2008 - 04.2013

Some College (No Degree) - Liberal Arts

Oakton Community College

750 Hours - Theory and Practical Esthetics Curriculum -

The Salon Professional Academy

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Measha Jensen