MeAsia Goodwin
Allentown,PA
Summary
Detail-oriented and organized property manager with a proven track record in overseeing on-site activities by interacting with property office and maintenance staff. Committed to achieving occupancy goals and collaborating closely with property owners and decision-makers to address diverse needs. Demonstrated expertise in problem resolution. Highly adept at building lasting relationships with key decision makers, customers, and team members to drive company objectives. Eager to leverage training and experience to tackle new professional challenges.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Property Manager
Paj Ventures-Whitehall Township, PA
03.2024 - Current
- Currently manage over 200+ properties
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Collaborated with real estate agents and brokers to showcase properties effectively, attracting prospective tenants or buyers quickly.
- Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
- Developed and implemented marketing strategies to increase occupancy rates.
Licensed Real Estate Agent
United Strive Realty LLC
05.2021 - Current
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Hosted open houses and private showings to showcase properties effectively, ultimately securing offers from interested parties.
- Assisted clients in navigating complex real estate transactions, guiding them through every step of the process.
- Coordinated inspections, appraisals, repairs, and other steps in the transaction process as required by buyer or seller needs for smooth closings.
- Built lasting relationships with fellow agents, brokers, attorneys, inspectors, and other industry professionals to create an extensive professional network that benefited clients.
- Compared recently sold area properties to determine competitive market prices.
- Generated new leads through networking events, referrals, and social media marketing efforts.
- Prepared all necessary documents related to real estate transactions, ensuring compliance with legal requirements and industry standards.
- Increased client satisfaction by providing exceptional customer service and maintaining strong communication throughout the buying or selling process.
- Negotiated favorable contract terms for clients by leveraging market knowledge and strong interpersonal skills.
- Presented purchase offers to sellers for consideration.
- Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
- Generated leads for sales and rental properties through cold calls and referrals.
Assistant Property Manager
Empire Property Management Group, LLC-Allentown, PA
11.2021 - 12.2023
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Kept accurate records of all resident and tenant correspondence.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Processed security deposit refunds.
- Attended staff meetings and took extensive notes to share with property manager.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Escalated major issues to property manager for immediate remediation.
- Streamlined rent collection process for improved cash flow and reduced delinquencies.
- Completed annual rent calculations using housing database software.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
Table Games Dealer
Wind Creek Casino & Hotel-Bethlehem, PA
04.2018 - 12.2022
- Efficiently and courteously deal and protect assigned games as described in established policies and procedures, maintaining compliance with rules, laws and regulations
- Conduct and facilitate the game by providing rules of the game to participants, according to established requirements
- Ability to calculate odds quickly and accurately to pay winning bets and collect losing bets
- Ability to determine the appropriate chip denominations for cash received
- Maintaining an orderly, clean, and attractive working area...
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
- Monitored game for potential security risk to protect operation and players.
- Learned and followed company procedures to maintain consistency and standards.
- Worked with dealer team to run larger games such as craps and baccarat.
- Answered players questions and resolved disputes to provide excellent customer service.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
Inbound Sales Specialist
Wells Fargo-Bethlehem, PA
01.2014 - 04.2018
- Answered incoming calls- 50 per day
- Worked directly with customers in call center via telephone to describe products and/or services in order to persuade potential and current customers to purchase new products and/or services
- Consistently met departmental sales goals while maintaining a satisfied customer rate
- Performed all aspects of customer service/sales and satisfaction, including answering busy multi-line phone system, coordinating special promotions, and providing detailed information for various products
- Handled inbound sales duties, such as taking, processing, and filling orders
- Also coordinated troubleshooting and provided support to supervisors
- Resolved billing questions and disputes, made customer call-backs/follow-ups, and performed data entry
- Quickly mastered sales skills and new product information during six-week training.
Education
Associate's Degree - Sociology
East Stroudsburg University
East Stroudsburg, PADiploma -
DIERUFF HIGH SCHOOL
Allentown, PAPA - Real Estate License in Real Estate -
Lehigh Valley Real Estate Institute
08.2021
Skills
- Property Management
- Payment Collection
- Property Inspections
- Customer service-focused
- Lease Renewals
- Exceptional oral and written communication skills
- Tenant relations
- Property tours and inspections
- Eviction Procedures
- Maintenance Scheduling
- Occupancy Management
- Fair housing mandates
- Tenant and eviction laws
- Multi-family property management
- Marketing and Advertising
- Contract Negotiation
- Adaptable
- Real Estate License
- Clear Communication
- Data Entry
- Critical Thinking
- Decision-Making
- Microsoft Office
- Creative and Adaptable
- Sales and Marketing
- Property Marketing
- Financing Coordination
Certification
- Licensed Table Games Dealer, 08/01/18, Present, Blackjack (high limit), Baccarat (High limit), Three Card Poker, Texas Hold Em', Let it Ride
- Bartender License, 04/01/11, Present
- Pa Real Estate License, 05/01/21, Present
- Certified Property Manager
Additionalinformation - Skillssummary
- Proactive customer service, serving as a liaison between technicians and clients
- Excellent telephone presence and effective interpersonal skills
- Ability to grasp thorough understanding of product features to better serve customers
- Experienced in general call center principles, practices, and procedures
- Computer experience includes MS Word, Excel, Outlook
Personal Information
Title: Real Estate
Timeline
Property Manager
Paj Ventures-Whitehall Township, PA
03.2024 - Current
Assistant Property Manager
Empire Property Management Group, LLC-Allentown, PA
11.2021 - 12.2023
Licensed Real Estate Agent
United Strive Realty LLC
05.2021 - Current
Table Games Dealer
Wind Creek Casino & Hotel-Bethlehem, PA
04.2018 - 12.2022
Inbound Sales Specialist
Wells Fargo-Bethlehem, PA
01.2014 - 04.2018
Associate's Degree - Sociology
East Stroudsburg University
Diploma -
DIERUFF HIGH SCHOOL
PA - Real Estate License in Real Estate -
Lehigh Valley Real Estate Institute
- Licensed Table Games Dealer, 08/01/18, Present, Blackjack (high limit), Baccarat (High limit), Three Card Poker, Texas Hold Em', Let it Ride
- Bartender License, 04/01/11, Present
- Pa Real Estate License, 05/01/21, Present
- Certified Property Manager
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