Danny Gibson
Washington,DC
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Support Service Specialist
District of Columbia Government
02.2022 - 11.2023
- Coordinate monitor and evaluate the department's administrative systems covering mail orientation messaging and duplication services supplies physical move and relocation of personnel furniture and equipment and general support services
- Assist and instruct training of staff for department office of the visions policies and procedures and functional assessments of support service operations
- Attend meetings and conferences on behalf of the support service and make written reports available
- Assist the supervisor in planning and coordinating programs activities and products goals; developing employee performance standards, identify and projecting budget requirements for material, equipment, facilities, and human resources need to provide adequate level of support for department operations
- Assist in coordination of day-to-day operations and work efforts and assignments of support service staff
- Gather facts and maintaining contacts necessary and completion of assignments and appraisals the supervisor of any unusual situations or problems.
Office Management Specialist
U.S. Department of State
09.2022 - 02.2023
- Maintain the DAS’s calendar, establish meeting priorities, reschedule, and arrange for substitute representation as appropriate
- Makes travel arrangements for the DAS, including securing travel and hotel reservations, passports, visas, and other travel documents
- Review, analyze, and screen visitors, incoming phone calls, and emails; determine the nature of the request; route issues of overriding and central importance to the DAS; and all other inquiries to appropriate staff while providing routine or procedural information, as appropriate
- Assign for action/respond to all communications coming into the office; recommend staff assignment for action based on knowledge of priorities, staff workload, and program goals
- Review, draft, and process correspondence for most non-technical matters; identify items that need to be brought to the attention of the DAS and refer others
- Correspondence to appropriate staff; use a variety of software in support of the office (e.g., Microsoft Office, E2 Solutions, ILMS, etc.)
- Maintain liaison – as needed – with senior officials and their representatives within and outside the Department
- Make independent decisions on selected matters that can be resolved with your expertise
- If necessary, engage bureaus and offices to anticipate the DAS’s needs
- Establish and maintain multiple types of office records to enable quick and efficient information retrieval and purge files as appropriate
- Prepare and submit requests for office supplies, printing support, and related materials for the DAS, TFC, and SPI personnel
- Provide administrative support for meetings and conferences – e.g., schedule, gather background materials, reserve appropriate facilities, clear and escorts visitors; attend as required to provide administrative support; and process time and attendance for the DAS, TFC, and SPI personnel.
Program Specialist
U.S. Department of State
02.2006 - 08.2022
- Managed administrative duties for OBO/SHEM, including but not limited to overseeing simple to complex tasks, training library with over 400 videos, file, and record maintenance, security/access calendar maintenance, space management/planning, contracts, internal and external communication, and procurement
- Advised Division management on administrative policies and procedures, ensuring compliance with bureau and DOS regulations and guidelines for three branches/30 staff members’ safety office
- Provided office management functions, including maintaining the calendar, maintenance of records, arranging travel and transportation (travel management application), purchasing office supplies using financial management applications, compiling information for reports, and creating spreadsheets using various office software
- Established effective management procedures and constraints identifying challenges and opportunities for the office
- Planned and managed office relocation (from SA-6 to SA-6A), ensuring a seamless moving process by completing space survey with 100% accuracy, adhering to $100K_budget while hiring five qualified movers.
Administrative Managers/Legislative Clerk
District of Columbia Council
02.2001 - 02.2006
- Approached constituent services from a multi-agency perspective, always incorporating other agencies’ resources to resolve issues
- Investigated and monitored city agencies to ensure efficient delivery of quality-of-life services utilizing my knowledge of District of Columbia laws, regulations, and policies
- Coordinated with appropriate council members’ staff to ensure a quorum for markups and meetings
- Established priorities among multiple projects and timelines by assigning tasks and monitoring performance
- Conducted data entry, retrieved data from the computer system/ automated database, and monitored due dates
- Ensured that filling and retrieval systems for records were adequate for the identification, maintenance, and disposition of records
- Developed and maintained a constituent outreach and legislative/bill log database
- Managed logistical support and security, audiovisual, escort duties, official honors, and coordinated guest and other support.
Education
Bachelor of Arts - Social Science
The Catholic University of America
01.2014
Skills
- Problem Solving
- Interpersonal Skills
- Analytical Skills
- Organizational Skills
- Customer Service Excellence
- Self-motivation
Certification
- Training for Classifiers and Users of National Security Information (2022)
- Annual Counterintelligence and Insider Threat Awareness Training for Cleared Americans (2022)
- The Department of State Resource Management American Payroll and Pension Operations (2019)
- Office support professionals (2013)
- SMART Training (2011)
- Files and Records Management Proofreading (2010)
- Global E-Travel (2009)
- Civil Service Office Support (2008)
- Customer Service (2006)
- Protecting Personally Identifiable Information (2006)
Clearance
Secret
Personal Information
Citizenship: US Citizen
Awards
- Superior Honor- Individual Award (2017)
- Combined Federal Campaign-Certificate of Appreciation (2016)
- Calvin Woodland Foundation-Customer Service (2009)
- Calvin Woodland Foundation-Dedication to outstanding Service (2008)
References
REFERENCES UPON REQUEST
Timeline
Office Management Specialist
U.S. Department of State
09.2022 - 02.2023
Support Service Specialist
District of Columbia Government
02.2022 - 11.2023
Program Specialist
U.S. Department of State
02.2006 - 08.2022
Administrative Managers/Legislative Clerk
District of Columbia Council
02.2001 - 02.2006
Bachelor of Arts - Social Science
The Catholic University of America