Mea Workman
Houston,TX
Summary
Reliable and adaptable professional with experience in customer experience, leadership, and Operational Management. Known for exceptional communication/organization skills, organization, and the ability to handle responsibility in fast-paced environments. Quick to learn new systems and processes, with a consistent focus on problem-solving, teamwork, and delivering quality results.
Overview
2
2
years of professional experience
4
4
Certifications
Work History
Customer Experience Manager
Fanale Drinks
Missouri City, Texas
10.2025 - Current
- Prepared documentation, reports, and logs to identify and manage sales metrics and support process driven activities.
- Created strategies to improve customer satisfaction by focusing on product quality, delivery speed, and customer service responsiveness.
- Managed escalated customer issues and resolved conflicts in a timely manner.
- Worked closely with other departments such as sales, marketing, product development, and IT in order to ensure a seamless end-to-end experience for customers.
Assistant Manager
Wild Fork
Houston, Texas
01.2024 - 09.2025
- Supported daily operations and assisted with scheduling, inventory tracking, and team coordination
- Trained and onboarded new employees on procedures, systems, and customer service standards
- Handled customer concerns with professionalism and problem-solving skills
- Ensured compliance with company policies and safety procedures.
- Monitored employee attendance records, timekeeping, and payroll information.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
School Counselor
Kidventure
Houston, Texas
08.2023 - 12.2023
- Promoted parent and teacher partnerships and communications to support students educational goals.
- Supervised and supported groups of students in a structured environment.
- Communicated regularly with parents, staff, and students regarding student progress and concerns.
- Organized and led educational and recreational activities.
- Ensured safety, rule compliance, and positive behavior.
- Adapted to changing schedules, needs, and responsibilities.
Education
Bachelor of Science - Forensic Science
Arizona State University
Tempe, AZ08-2026
Associate of Science - Biomedical Sciences
El Paso Community College
El Paso, TX06-2023
Skills
- Data analysis
- Proficient in Excel, Word, Google Sheets, and PowerPoint
- Customer service and client relations
- Professional communication (email, phone, in-person)
- Organization and time management
- Data entry and record keeping
- Multitasking in fast-paced environments
- Problem solving
- Team coordination
- Adaptability and fast learner
- Microsoft Word, Google Docs
- Scheduling and POS systems
Certification
Microsoft Excel Certification
References
References available upon request.
Timeline
Customer Experience Manager
Fanale Drinks
10.2025 - Current
Assistant Manager
Wild Fork
01.2024 - 09.2025
School Counselor
Kidventure
08.2023 - 12.2023
Bachelor of Science - Forensic Science
Arizona State University
Associate of Science - Biomedical Sciences
El Paso Community College