Mebrahtu Gebremedhin
Saint Paul,MN
Summary
Knowledgeable Field Service Supervisor with top strengths in planning, problem-solving and communication. Skilled in maintaining high customer satisfaction, controlling inventory and providing technical support. Energetic Field Service Engineer with 9-year background performing mechanical repairs, installations and troubleshooting. Committed to providing optimum service support through phone and personal visits. Proficient in investigating and troubleshooting common problems and providing efficient, courteous and professional repair services. Skilled at training and mentoring field service personnel to troubleshoot and correct mechanical and electrical problems, consistently meeting or exceeding expectations. Well-versed in safety practices and gear, documentation requirements and compliance standards for mechanical industry.
Overview
15
15
years of professional experience
Work History
Field Service Engineer
Packsize
04.2023 - Current
- Managed maintenance data records and tracked operating information for onsite reference.
- Tested equipment performance and demonstrated operation and servicing of equipment to customer.
- Upgraded and modified products and handled special assignments such as swapping machines.
- Tested equipment performance and demonstrated operation and servicing best practices.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Maintained tools and equipment, parts inventory and library of machine manuals.
- Scheduled service calls according to customer location and urgency of need.
- Updated and maintained assigned machines per manufacturer specifications.
- Monitored work performance and quality to maintain standards.
- Repaired and calibrated systems and equipment post-installation.
- Checked safety practices and integrity of PPE.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Performed onsite installation, modification and maintenance of systems and equipment.
- Inspected equipment and processes to reduce maintenance-related downtime incidents and mitigate equipment failures.
- Recommended design changes, upgrades and replacements to improve systems performance.
- Trained personnel to align objectives, strengthen competencies and standardize operations.
- Upgraded and modified products and handled special assignments such as Install and upgrade ECN assignments.
- Investigated and troubleshot 3-5 product service issues weekly.
- Managed administrative tasks such as maintaining customer service logs and internal service records.
- Maintained tools and equipment, parts inventory, and library of machine manuals.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Checked safety practices and integrity of PPE
- Managed administrative tasks such as maintaining customer service logs and internal service records
- Tested equipment performance and demonstrated operation and servicing of equipment to customer
- Managed maintenance data records and tracked operating information for onsite reference
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems
- Tested equipment performance and demonstrated operation and servicing best practices
- Identified safety problems and potential risks, coordinating appropriate corrective action
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction
- Coordinated repairs and maintenance actions for fleet electrical equipment
- Installed and repaired electrical, PLC, Pneumatic equipment on clients' premises
Field Service Engineer
Sondors Electric Bike
11.2022 - 02.2023
- Managed maintenance data records and tracked operating information for onsite reference.
- Tested equipment performance and demonstrated operation and servicing of equipment to customer.
- Trained personnel to align objectives, strengthen competencies and standardize operations.
- Installed and repaired electric bike, Metacycle and All Terrain eBikes equipment on clients' premises.
- Performed onsite installation, modification and maintenance of systems and equipment.
- Recommended design changes, upgrades and replacements to improve systems performance.
- Checked safety practices and integrity of PPE.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Investigated and troubleshot 12 product service issues weekly.
- Maintained tools and equipment, parts inventory and library of machine manuals.
- Repaired and calibrated systems and equipment post-installation.
- Applied systems analysis techniques to assess and resolve complex electrical issues for clients and end users.
- Monitored work performance and quality to maintain standards.
Utility Mechanic
Hertz Car Rental
12.2013 - 12.2022
- Responded to emergency calls for utility repairs and troubleshooting.
- Inspected utility systems to confirm fully-functioning operation and to identify necessary repairs.
- Tested utility systems for leaks, breaks, or other irregularities.
- Trained other personnel in proper maintenance and repair of utility systems.
- Completed installation and repair of water, gas and electricity utility systems successfully.
- Repaired and replaced worn and damaged components.
- Analyzed vehicle data using advanced diagnostic equipment.
- Coordinated with parts department to determine availability of necessary components.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Maintained awareness of vehicle market trends to assess customer demands and budgets.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Implemented tracking systems to monitor parts inventory and transactions to reduce discrepancies.
- Tuned automotive systems and components to optimize functionality and prolong life of each piece.
Parts Specialist
O'Reilly Auto Parts
02.2013 - 05.2014
- Tracked parts use and charged items to customer accounts for billing.
- Identified early product failure trends and communicated information to customers to help select more suitable parts.
- Issued parts to technicians to complete customers' repairs.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Served customers in-store and by telephone to answer questions and place orders.
- Increased store revenue by cross-selling products and upselling services to customers.
Warehouse Associate
Fresno City College
08.2009 - 05.2013
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Checked packages and merchandise for damage and notified vendors.
- Performed inventory control, such as counting, and stocking merchandise.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Worked safely around moving machinery.
- Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
- Completed cycle counts and monthly inventory.
- Conducted regular inspections and audits to check quality and verify inventory levels.
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
Education
Associate of Science - Trade And Industrial Teacher Education
California State University, Fresno
Fresno, CA05.2021
Bachelor of Science - Automotive Mechanics
Fresno City College
Fresno, CA05.2013
High School Diploma -
Bullard High School
Fresno, CA05.2008
Skills
- Technical Support
- Project estimation and bidding
- Equipment installation and repair
- Documentation
- Performance testing
- Mechanical troubleshooting
- Solution development
- Diagnostics and troubleshooting
- System repairs
- Technical drafting
- Coordinating projects
- Testing and calibration
- Problem-Solving
- Teamwork and Collaboration
- Excellent Communication
- Maintenance and Repair
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 4 staff members.
- Achieved employ of the month (4) by completing customer service with accuracy and efficiency.
- Documented and resolved short to ground motorcycle Battery housing which led to perform recall.
- Led a team of operators to set the average fastest operation time and quality yield from start to finish.
Languages
Amharic
Professional Working
Tigrinya
Professional Working
Affiliations
- TPN (Tegaru professional Network )
- American Society of Safety Professionals
- Society of Human Resource Management
- Project Management Institute
Timeline
Field Service Engineer
Packsize
04.2023 - Current
Field Service Engineer
Sondors Electric Bike
11.2022 - 02.2023
Utility Mechanic
Hertz Car Rental
12.2013 - 12.2022
Parts Specialist
O'Reilly Auto Parts
02.2013 - 05.2014
Warehouse Associate
Fresno City College
08.2009 - 05.2013
Associate of Science - Trade And Industrial Teacher Education
California State University, Fresno
Bachelor of Science - Automotive Mechanics
Fresno City College
High School Diploma -
Bullard High School
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