Mecades Morton
Chapel Hill,TN
Summary
Dynamic manager with a proven track record at Sonic Drive-In, excelling in operational strategy and team mentorship. Skilled in time management and decision-making, I enhanced efficiency and customer satisfaction through streamlined processes and effective training. Committed to fostering relationships and achieving high standards in service and quality.
Overview
9
9
years of professional experience
Work History
Manager
Sonic Drive-In
01.2021 - Current
- Developed and implemented operational strategies to enhance team performance and productivity.
- Oversaw daily operations, ensuring compliance with company policies and quality standards.
- Streamlined workflow processes, leading to improved efficiency and reduced turnaround time.
- Mentored team members, fostering a culture of continuous improvement and professional development.
- Resolved customer complaints promptly, improving overall satisfaction and retention rates.
- Trained new employees on company policies, procedures, and food preparation techniques.
- Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
- Managed inventory levels for optimal cost control and minimized waste by regularly reviewing stock and making appropriate adjustments.
- Streamlined kitchen operations by organizing workflows more effectively, resulting in reduced wait times for customer orders.
- Oversaw food preparation and monitored safety protocols.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Created and implemented policies to achieve customer satisfaction and maintain food service standards.
- Increased sales through effective promotion of daily specials and upselling menu items to customers.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Reconciled cash and credit card transactions to maintain accurate records.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Implemented inventory control measures to reduce waste and optimize supply management.
- Motivated staff to perform at peak efficiency and quality.
- Scheduled staff shifts efficiently while balancing labor costs against anticipated business demands.
Production Technician
Marelli
08.2017 - 01.2021
- Operated and maintained production machinery to ensure efficient workflow.
- Assisted in quality control processes to uphold product standards.
- Collaborated with team members to optimize production schedules and reduce downtime.
- Adhered to safety protocols while executing routine maintenance on equipment.
- Trained new employees on operational procedures and safety guidelines.
- Documented production data accurately for compliance and analysis purposes.
- Inspected equipment and systems to identify issues, immediately reporting problems to repair technicians.
- Conducted inspections of materials and products for defects or discrepancies.
- Maintained accurate records of production data, enabling informed decision-making based on real-time insights.
- Trained and supervised production personnel to properly use production equipment and apply best practices.
- Promptly documented and reported all defective equipment and hazardous conditions.
Customer Support Specialist
IBEX Global
12.2016 - 08.2017
- Provided exceptional customer service through effective communication and problem-solving skills.
- Assisted customers with inquiries, ensuring accurate information delivery and timely resolution.
- Adapted quickly to new systems and processes, enhancing workflow efficiency.
- Collaborated with team members to streamline support operations and improve response times.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
- Elevated customer support experience by adopting customer-first approach in all interactions.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma - Medical Technology
Forrest High School
Chapel Hill, TN05.2016
Skills
Time management
Timeline
Manager
Sonic Drive-In
01.2021 - Current
Production Technician
Marelli
08.2017 - 01.2021
Customer Support Specialist
IBEX Global
12.2016 - 08.2017
High School Diploma - Medical Technology
Forrest High School