Me' Caela Jones
Ft. Worth,TX
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
7
7
years of professional experience
Work History
Certified Nursing Assistant
Tandy Village Assistant Living
01.2019 - Current
- Provides for activities of daily living by assisting with serving meals, feeding patients as necessary and ambulating, turning, and positioning patients; and providing fresh water and nourishment between meals.
- Maintains patient stability by checking vital signs and weight; testing urine and recording intake and output information.
- Provides patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; and reporting observations of the patient to nursing supervisor.
- HIPPA
- Improved patient comfort by providing personalized care and attention in daily activities.
- Fostered a positive and supportive atmosphere for patients, promoting resilience and optimism during their recovery journey.
TELEMARKETING SALES REPRESENTATIVE
GDCC West
02.2021 - 06.2022
- Balanced new lead generation with follow-up efforts to drive business growth
- Monitored personal performance to achieve established benchmarks for outbound calls, follow-up calls and generated quotes
- Met or exceeded established activity targets and key performance indicators
- Handled all prospects with courtesy and professionalism to establish and maintain high-level satisfaction
- Resolved customer concerns and issues with effective communication and critical thinking
- Used persuasive communication skills to market products and services
CUSTOMER SERVICE REPRESENTATIVE
Silverleaf
05.2019 - 01.2021
- Documented information from callers to update records and keep notes current on issues
- Provided peer-to-peer training for incoming training classes transition to call center floor
- Educated customers on available services to meet needs
- Met or exceeded individual productivity and quality assurance objectives
- Responded to telephone inquiries and complaints using standard scripts and procedures
CUSTOMER SERVICE REPRESENTATIVE
The CMI Group
02.2017 - 05.2019
- Documented information from callers to update records and keep notes current on issues
- Provided peer-to-peer training for incoming training classes transitioning to call center floor
- Educated customers on available services to meet needs
- Met or exceeded individual productivity and quality assurance objectives
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
OD Wyatt High School
Texas06.2020
Skills
- Verbal and written communication
- Patient Care
- Reliable team player
- Collecting vital signs
- Bathing Assistance
- Compassionate
- Alzheimer's and Dementia Care
- Basic Life Support
- Mobility Assitance
- Patient Lifting
- Healthcare ethics
- Blood Glucose Testing
Timeline
TELEMARKETING SALES REPRESENTATIVE
GDCC West
02.2021 - 06.2022
CUSTOMER SERVICE REPRESENTATIVE
Silverleaf
05.2019 - 01.2021
Certified Nursing Assistant
Tandy Village Assistant Living
01.2019 - Current
CUSTOMER SERVICE REPRESENTATIVE
The CMI Group
02.2017 - 05.2019
High School Diploma -
OD Wyatt High School
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