MECAH JOHNSTON
Belen,NM
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
MSR
Railroad Employees Credit Union
04.2021 - Current
- Delivered exceptional customer service to 100's of customers per day by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Educated customers about billing, payment processing and support policies and procedures.
- Reconciled cash drawer and resolved discrepancies.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided customer records, account statements and copies of checks.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Sold and cross-sold bank products to new and existing customers.
- Assisted customers with compromised debit cards and issued new credentials.
ASSISTANT BRANCH MANAGER
UNITED BUSINESS BANK
01.2019 - 04.2021
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Built rapport with account holders by reaching out with product recommendations and account updates.
Customer Service Representative
MY BANK
03.2012 - 01.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Trained new personnel regarding company operations, policies and services.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Gulf Coast Institute
Skills
- SKILLS & ABILITIES
- 12/13-To 09/14
- Bilingual
- 12 years banking experience
- 2 Years management experience
- Highly proficient in word, outlook and excel
- Customer Service
- Time Management
- Attention to Detail
- Dependable and Responsible
- Verbal Communication
- Decision-Making
Timeline
MSR
Railroad Employees Credit Union
04.2021 - Current
ASSISTANT BRANCH MANAGER
UNITED BUSINESS BANK
01.2019 - 04.2021
Customer Service Representative
MY BANK
03.2012 - 01.2019
Gulf Coast Institute