Hi, I’m
Mecalandria Green
Humble,TX
Summary
Seasoned Operations Manager and talented leader with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
11
years of professional experience
Work History
Taylor Smith Consulting
Lead Recruiter
2022.09 - Current (2 years)
Job overview
- Understood and facilitated full-cycle recruiting process from first contact to training.
- Oversaw full cycle recruiting for 250 vacancies each quarter.
- Improved employee retention rates by identifying trends in turnover data and developing targeted action plans.
- Verified candidates fit hiring manager's desired employee characteristics and qualifications through comprehensive screening process.
- Maintained Applicant Tracking Systems and collaborated with IT personnel on updates and operational enhancements.
- Scheduled interviews and communicated important information to candidates on selection, hiring process and qualification questions.
- Collaborated with HR teams on workforce planning strategies, aligning recruitment efforts with organizational goals.
- Trained and mentored junior recruiters, enhancing team performance and success rates.
- Expanded company presence at job fairs, maximizing exposure to potential candidates and increasing applicant volume.
- Negotiated competitive compensation packages, securing top talent while balancing budgetary constraints.
- Developed strong relationships with hiring managers, understanding their needs to fill positions effectively.
- Trained junior recruiters in interviewing, recruiting and onboarding strategies.
- Developed and monitored employee recognition programs.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Created and delivered HR training sessions to staff, managers and executives.
- Worked closely with managers to communicate job descriptions accurately.
- Conducted comprehensive candidate screenings to assess qualifications and ensure alignment with company values.
- Coached hiring managers on best practices for following Affirmative Action and responded to questions with comprehensive knowledge.
- Managed high-volume requisition loads, ensuring timely placement of qualified candidates in open positions.
Chief Executive
Executive Assistant
2021.06 - 2023.03 (1 year & 9 months)
Job overview
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Answered high volume of phone calls and email inquiries.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
- Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Implemented time-saving solutions that significantly reduced meeting preparation times through efficient resource allocation.
- Improved office efficiency by implementing new filing systems and document management processes.
Sutherland Global
Operations Manager
2016.10 - 2021.06 (4 years & 8 months)
Job overview
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Implemented quality control systems that boosted overall product consistency and reliability.
- Developed and maintained relationships with external vendors and suppliers.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Sutherland Global
Recruiter
2013.11 - 2016.10 (2 years & 11 months)
Job overview
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Collaborated with HR leadership regarding candidate salary determinations.
- Implemented innovative sourcing strategies that led to the discovery of top talent in competitive markets.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Maintained compliance with federal, state, and local employment laws during all stages of the recruitment process.
- Streamlined recruitment processes by implementing applicant tracking systems and targeted sourcing strategies.
- Managed full-cycle recruiting process for applicants to promote smooth and positive onboarding experience.
- Developed comprehensive training programs that improved overall employee performance and productivity.
- Reduced time-to-fill rates by optimizing job postings and utilizing targeted recruitment campaigns.
- Implemented quality assurance measures to monitor agent performance, ensuring adherence to company policies and procedures.
- Implemented innovative service strategies to improve customer experience and engagement.
- Coordinated efforts between different teams within the organization to ensure seamless service delivery across all customer touchpoints.
- Introduced new CRM software tools that streamlined data entry processes and improved information accessibility for agents during calls.
- Effectively resolved escalated customer complaints through proactive problem-solving techniques, resulting in higher satisfaction scores from clients.
- Established a positive workplace culture that promoted enthusiasm, dedication, and commitment among call center staff members.
Education
Houston Community College , Houston, TX
Associate of Applied Science from Human Resources Management
05.2026
Skills
- Technical recruiting
- Job Posting Optimization
- Full cycle recruiting
- Social Media Recruiting
- Problem-Solving
- MS Office
- Operations Management
- Decision-Making
- Client Relationships
- Team Leadership
- HR policies and procedures
- Training and mentoring
- Compliance
- Benefits and compensation management
- Onboarding and Orientation
- Bookkeeping skills
- New hire processing
- HR Support
- Onboarding Processes
- Payroll Management
- Accounts Payable
- Accounts Receivable
- Transaction review
- Billing
- Internal Controls
- Employee Relations
- Payroll Administration
- Project Management
- Project Planning
- Project tracking
- Strategic Planning
Affiliations
- Order of Eastern Star
Accomplishments
- Developed union awareness programs resulting in zero organizing campaigns.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 1500 staff members.
- Resolved product issue through consumer testing.
- Consistently received positive performance reviews.
- Consistently received a 100% customer satisfaction rate.
- Reduced operational expenses by 85% by streamlining branch operations.
- Awarded a bonus in recognition of managing the addition of more than 200 staff members from another company office location.
- Planned corporate meetings, lunches and special events for groups of 250+ employees.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Timeline
Lead Recruiter
Taylor Smith Consulting
2022.09 - Current (2 years)
Executive Assistant
Chief Executive
2021.06 - 2023.03 (1 year & 9 months)
Operations Manager
Sutherland Global
2016.10 - 2021.06 (4 years & 8 months)
Recruiter
Sutherland Global
2013.11 - 2016.10 (2 years & 11 months)
Houston Community College
Associate of Applied Science from Human Resources Management
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