Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mecca Allen

Mays Landing

Summary

Dynamic professional with extensive experience in customer service and client care coordination at Flagship Resort. Proven ability to enhance customer satisfaction and retention through effective communication and adaptability. Skilled in record keeping and medication management, consistently exceeding service expectations and fostering positive relationships with clients and colleagues.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Waitress

Flagship Resort
Atlantic City
08.2022 - 06.2025
  • Managed food resources, memorized orders, and coordinated service in a [number]-table restaurant.
  • I shared my knowledge of menu items and flavors with customers, allowing them to make personal choices based on their preferences and interests.
  • Explained how various menu items are prepared, and described ingredients and cooking methods to customers, to provide a positive dining experience.
  • Prepared beverages and filled food orders for customers.
  • Cleaned and inspected food preparation areas to ensure that they were clean and sanitary.
  • Maintained a positive reputation for order efficiency and accuracy, earning numerous referrals from happy customers.
  • Upsold specialty items to increase overall sales and exceed targets.

Direct Support Professional

The Arc of Atlantic County
Mays Landing
08.2023 - 12.2024
  • Assisted individuals with daily living activities and personal care.
  • Facilitated communication between clients and healthcare providers.
  • Developed and implemented personalized care plans for clients.
  • Maintained accurate records of client progress and services provided.
  • Monitored client behavior and reported changes to appropriate personnel.
  • Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.

Gaming Dealer

Evolution Gaming
Atlantic City
11.2021 - 08.2023
  • Maintained a friendly atmosphere while engaging with players.
  • Increased customer retention and satisfaction by greeting guests and encouraging a fun gaming environment.
  • Took part in short-handed games to ensure that the required minimum number of players was met and that the game progressed.
  • Collaborated with [Type] customers to determine their needs and deliver [Type] service.
  • Ensured compliance with gaming regulations and company policies.

Valet Cashier

Hard Rock Hotel & Casino Atlantic City
Atlantic City
01.2021 - 10.2021
  • Answered questions about navigation and gave directions to help guests get to their destinations quickly.
  • Helped customers by answering their questions and completing their requests.
  • Handled POS transactions such as checks, cash, credit card purchases, and refunds.
  • Kept the valet booth clean and organized to provide a pleasant environment for guests and to encourage consistent traffic flow.
  • Processed credit card and cash payments for parking fees and issued detailed receipts to customers.
  • Counted drawers quickly and accurately at the start and end of each shift.

Cashier

McDonalds
Atlantic City
06.2016 - 10.2021
  • Credit cards, checks, gift cards, and coupons were all processed by me.
  • Educated customers about [Type] promotions to increase sales.
  • Immediately informed the manager of any accidents, injuries, or unsafe working conditions.
  • Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans.
  • Trained team members to work as cashiers in accordance with company policies and procedures.
  • Processed new orders quickly and accurately, completing [Number]+ daily transactions.
  • Helped customers by answering their questions and completing their requests.
  • Counted cash in the register drawer to keep the register balanced at the start and end of each shift.
  • Efficiently and accurately processed a large number of transactions.
  • Greeted them and gave them product information as customers entered.

Education

High School -

Atlantic County Institute of Technology
Hamilton, NJ
01.2018

Some college - Criminal Justice

William Paterson University
Wayne, NJ

Skills

  • Client care coordination
  • Record keeping
  • Customer service
  • Medication management
  • Microsoft Office
  • Document management
  • Time management
  • Communication skills
  • Adaptability

Certification

  • cpr certification

Timeline

Direct Support Professional

The Arc of Atlantic County
08.2023 - 12.2024

Waitress

Flagship Resort
08.2022 - 06.2025

Gaming Dealer

Evolution Gaming
11.2021 - 08.2023

Valet Cashier

Hard Rock Hotel & Casino Atlantic City
01.2021 - 10.2021

Cashier

McDonalds
06.2016 - 10.2021

High School -

Atlantic County Institute of Technology

Some college - Criminal Justice

William Paterson University

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