Mecca Brinkley
Philadelphia,PA
Summary
Ambitious student pursuing Criminal Justice degree eager to contribute developed knowledge in any law enforcement role. Skilled in communication, computer skills, cognitive thinking skills, and perseverance in diverse settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.
Overview
10
10
years of professional experience
Work History
Juvenile Probation Officer
Montgomery County Juvenile Justice Center
Eagleville, PA
06.2023 - Current
- Providing guidance, support, and resources to at-risk youth.
- Maintaining detailed records of all interactions with juvenile offenders.
- Collaborating with community partners to provide services to juvenile offenders.
- Participating in training programs to stay abreast of developments in the field.
- Created, organized and maintained files, case notes and electronic databases.
- Referred offenders to appropriate community agencies to complete services in compliance with court orders.
- Evaluated client safety by executing thorough home assessments.
Reservation Sales Agent
National Railroad Passenger Corporation
Philadelphia, PA
12.2022 - 03.2023
- Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
- Managed guest check-in and check-out procedures, reservations and payments.
- Managed customer complaints and rectified issues to complete satisfaction.
- Answered phone and emails to make reservations and take guest information.
- Delivered friendly and knowledgeable support to current and prospective customers.
- Verified and collected client payments.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Scheduled and confirmed appointments.
- Took information from potential customers to assess needs.
- Relayed information on availability, pricing and discounts to customers.
- Verified guest information and payment options ensuring accuracy and completeness.
- Suggested amenities suited to clients' needs.
Front Desk Associate
Blink Fitness, Equinox Holdings
Philadelphia, PA
08.2021 - 12.2022
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Managed customer complaints and rectified issues to complete satisfaction.
- Verified and collected client payments.
- Delivered friendly and knowledgeable support to current and prospective customers.
- Answered phone and emails to make reservations and take guest information.
- Trained newly hired employees on front desk procedures and business operations.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Conducted transactions, confirming patient information and processing according to standard protocol.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Drafted guest invoices and posted charges to individual accounts.
Style Specialist
Charming Charlie
Bensalem, PA
05.2017 - 08.2019
- Helped young ladies and teenaged girls find prom, pageant and quinceanera gowns.
- Helped brand awareness by assisting in merchandising and handling display setups.
- Marketed other items, including jewelry, shoes and hats, that would complete outfits or boost new wardrobes.
- Greeted each client and asked questions to determine fashion needs.
- Developed long lasting relationships with clients through one-on-one interactions in the store.
- Monitored fitting rooms and stockroom, keeping all areas clean, neat and organized.
- Organized fashion sample garments for sales reps and agents.
- Managed entire shopping experience for client, putting together outfits and providing personalized style tips.
- Handled payment transactions for merchandise worth up to $400.00.
Sales Associate
Forever 21
Philadelphia, PA
11.2015 - 08.2016
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Sold various products by explaining unique features and educating customers on proper application.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Assisted customers by finding needed merchandise and checking inventory for items at other locations.
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
Cashier
McDonald's Restaurant
Philadelphia, PA
06.2014 - 11.2015
- Operated cash register, collected payments and provided accurate change.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Promoted specific item options to drive sales and achieve add-on purchases.
- Resolved issues with cash registers, card scanners and printers.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Assisted managers with completing end-of-day counts and securing funds to prevent loss or theft.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Education
Bachelor of Arts - Criminal Justice
Bloomsburg University Of Pennsylvania
Bloomsburg, PA12.2022
Some College (No Degree) -
Community College Of Philadelphia
Philadelphia, PASkills
- Math abilities
- Sales and marketing
- Proficient in computer skills, typing and operation
- Proficient in money management
- Proficient in communication skills
- Inventory restocking
- Workplace Efficiency
- Safety
- Team Contributions
- Time management
- Collaboration
- Multitasking
- People skills
- Customer service
- Data management
- De-Escalation Techniques
- Report Drafting
- Court Report Documentation
- Court Procedures
- Urinalysis Testing
- Community Service Programs
- Trained in Defensive Tactics
- File Reviews
- Documentation
Accomplishments
- GEM Award for employee of the month at Charming Charlie
- Personalized customer compliment on Charming Charlie website
Timeline
Juvenile Probation Officer
Montgomery County Juvenile Justice Center
06.2023 - Current
Reservation Sales Agent
National Railroad Passenger Corporation
12.2022 - 03.2023
Front Desk Associate
Blink Fitness, Equinox Holdings
08.2021 - 12.2022
Style Specialist
Charming Charlie
05.2017 - 08.2019
Sales Associate
Forever 21
11.2015 - 08.2016
Cashier
McDonald's Restaurant
06.2014 - 11.2015
Bachelor of Arts - Criminal Justice
Bloomsburg University Of Pennsylvania
Some College (No Degree) -
Community College Of Philadelphia
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