Dana DuBois
Union
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
12
12
years of professional experience
Work History
Lead Account Manager
Kalustyan Corporation
06.2022 - Current
- Primary point of contact between numerous customers, vendors, and 5 company warehouses; ensuring timely product delivery
- Develop, implement, and deliver strategies to enhance customer satisfaction, resulting in a 32% increase in quarterly targets on average
- Manage over 40+ accounts across North America, totaling $4.5 million in annual revenue
- Overhauled client on-boarding processes, improving employee engagement by 23% within the first 6 months
- Managed a diverse portfolio of accounts, maintaining high levels of customer satisfaction across industries.
- Created comprehensive reports detailing account performance, providing valuable insights for clients and internal stakeholders alike.
- Implemented process improvements that enhanced efficiency and productivity within the account management team.
- Built relationships with customers and community to promote long term business growth.
Judicial Clerk III, Judicial Clerk II
Superior Courts of New Jersey
04.2018 - 06.2022
- Provided exceptional customer service by promptly responding to telephone requests and emails, enhancing the Judiciary's reputation among clients and litigants
- Ensured compliance with ethical standards within the courtroom by monitoring proceedings and reporting any concerns to the judge.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed over 200 court proceedings and maintained an accurate calendar, ensuring seamless courtroom operations and clerk coverage
- Facilitated timely case resolutions through diligent management of court docket and prioritization of urgent matters.
- Handled confidential and sensitive information with discretion and tact.
- Conducted thorough calendar preparation, coordinated language interpreter services, and reviewed court documents meticulously to uphold procedural integrity
- Conducted training for 8 new hires and recommended improvements in operational procedures, contributing to the enhancement of departmental efficiency and effectiveness.
Assistant Manager
Burger King-Dominate Food Services
03.2017 - 04.2018
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Ensured strict compliance with company policies, particularly regarding safety protocols and operational procedures
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Administrative Assistant
Professional Hair Design
03.2013 - 06.2017
- Established and enforced policies focused on increasing team productivity and strengthening operational efficiency by 33%
- Created systems for inventory control, merchandising, financial reports, and employee scheduling
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Organized and conducted monthly staff meetings, along with senior management, to motivate staff members to improve individual productivity, address concerns and questions, plan improvements, and evaluate progress towards goals.
Education
Business Administration -
Middlesex County College
Edison, NJ01.2012
Skills
- Microsoft Office
- Google Suite
- Zendesk
- Teamwork and Collaboration
- Goal-Oriented
- Upselling strategies
- Customer Service
- NetSuite
- Risk Management
- Detail-Oriented
- Critical Thinking
- Problem Solving
- Leadership
- Planning
- Scheduling
- Resource Allocation
Timeline
Lead Account Manager
Kalustyan Corporation
06.2022 - Current
Judicial Clerk III, Judicial Clerk II
Superior Courts of New Jersey
04.2018 - 06.2022
Assistant Manager
Burger King-Dominate Food Services
03.2017 - 04.2018
Administrative Assistant
Professional Hair Design
03.2013 - 06.2017
Business Administration -
Middlesex County College
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