Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mecca Brooks

Wilmington,DE

Summary

Results-driven associate with demonstrated expertise in providing top-notch customer support and maintaining high service standards. Known for strong team collaboration, adaptability to changing needs, and focus on achieving impactful outcomes. Skilled in communication, problem-solving, and conflict resolution, consistently delivering reliable and efficient service.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Tier 1 Associate

Amazon
09.2024 - 03.2025
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Achieved timely dispatch of orders using effective time management strategies during the picking process.
  • Received and processed warehouse orders using handheld scanner.
  • Maintained a clean and safe working environment by following safety protocols and keeping work areas tidy.

Crew Member/ Key Holder

Dunkin' Donuts
05.2023 - 07.2024
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.

Crew Member

McDonalds
06.2019 - 01.2022
  • Used verbal communication skills to resolve customer complaints and inquiries in a quick and professional manner
  • Followed procedures for safe food preparation and handling
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.

Crew Member

Popeyes
09.2021 - 12.2021
  • Consistently maintained a clean and organized work environment that was up to safety and health standards
  • Paid attention to detail regarding customer requests and orders to ensure a positive dining experience
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Improved customer satisfaction by providing friendly and efficient service at the register.

Crew Member

Taco Bell
06.2020 - 08.2020
  • Maintained a safe and clean kitchen area while also maintaining the lobby area as well as any customers dining
  • Assisted other team members to achieve goals.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.

Education

High School - STEM

William Penn High School
New Castle, DE
06-2022

Skills

  • Customer service
  • Compliance management
  • Cross-functional teamwork
  • Positive attitude
  • Meeting deadlines
  • Communication
  • Team collaboration

Certification

Certified Clinical Medical Assitant

Timeline

Tier 1 Associate

Amazon
09.2024 - 03.2025

Crew Member/ Key Holder

Dunkin' Donuts
05.2023 - 07.2024

Crew Member

Popeyes
09.2021 - 12.2021

Crew Member

Taco Bell
06.2020 - 08.2020

Crew Member

McDonalds
06.2019 - 01.2022

High School - STEM

William Penn High School

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Mecca Brooks