Mecca Jones
Troy,US
Summary
Successful pharmacy technician bringing several years of experience in filling prescriptions with expert accuracy, building relationships with customers and promoting teamwork within pharmacy settings. Knowledgeable about regulatory guidelines and policies governing fraud, waste and abuse.
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Troy Family Medicine-Clinical Externship
Troy, AL
12.2024 - 12.2024
- Organized charts, documents and supplies to maintain team productivity.
- Incorporated outside records into charts and EHR.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Administered injections under the direction of a physician or nurse practitioner.
- Maintained patient confidentiality in accordance with HIPAA regulations.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
Certified Medical Assistant
All About Pediatrics-Clinical Externship
Troy , AL
12.2024 - 12.2024
- Performed various point of care testing for pediatric patients
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Managed inventory of medical supplies ensuring adequate stock levels were maintained at all times.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Maintained patient confidentiality in accordance with HIPAA regulations.
PHARMACY TECH INSTRUCTOR
Fortis College
Montgomery, Alabama
07.2023 - 10.2024
- Collaborated with other instructors on developing new curricula initiatives
- Adapted teaching methods to meet individual needs of diverse student populations
- Developed and implemented lesson plans for pharmacy technician courses in accordance with state curriculum standards
- Implemented innovative approaches to engage students in active learning experiences
- Created instructional materials including videos, presentations, handouts, and worksheets
- Demonstrated techniques for filling prescriptions accurately and efficiently
- Monitored lab activities to ensure safety procedures were followed properly
- Explained principles of pharmacology including drug action, side effects, interactions, dosage forms, and administration routes
- Assessed student performance and provided feedback to ensure mastery of course material
- Prepared course materials, such as syllabi, homework assignments, and handouts
- Evaluated and grade students' class work, assignments, and papers
- Trained students in patient communication skills, customer service etiquette, and HIPAA regulations
PHARMACY TECHNICIAN REPRESENTATIVE
PA Logic
Auburn
07.2022 - 09.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- De-escalated problematic concerns, maintaining calm, friendly demeanor
- Made outbound calls to obtain patient information
- Denied and approved PA claims for patients through blue cross and blue shield
- Verified and matched patient information with doctor's orders to ensure the correct patient and information
- Reviewed orders before sending them to the pharmacist queue
CERTIFIED PHARMACY TECHNICIAN
CVS Pharmacy
Troy
08.2021 - 02.2022
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises
- Maintained clean and organized pharmacy shelving and work areas
- Verified patients' identities at pickup to prevent sale of wrong medications
- Efficiently processed cash register transactions for new and refilled prescription orders
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts
CUSTOMER SERVICE REPRESENTATIVE
ASMR Research
Clarkston
05.2021 - 08.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Answered incoming calls from home on behalf of the state of Missouri in reference to the clients unemployment claims
- Took the clients information and entered in the system to determine eligibility for the clients claims
CERTIFIED PHARMACY TECHNICIAN
Troy Regional Hospital
Troy
05.2019 - 02.2020
- Compounded and prepared medications according to prescription orders
- Checked pharmacy area regularly to ensure it was kept neat, clean and free of debris
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts
- Managed medication stocks, conducted counts, labeled products and maintained controls which we kept stored in an omnicell for nurses to have access to patients medications
- Mixed sterile and NON sterile IV injections
- Handled all oncology drugs, stocking, mixing, and inventory
PHARMACY TECHNICIAN
Publix Pharmacy
Dothan
02.2018 - 05.2019
- Teamed with peers, technicians and pharmacists to prioritize and complete orders
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions
- Interpreted and processed medication orders under supervision of pharmacist
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits
- Prepared prescription transfers to other pharmacies
- Adhered to regulatory guidelines for workplace safety and customer confidentiality
- Prepared prescription labels, promoting accuracy in medication administration and dosing
- Requested scripts from doctors and verified insurance and coding
CUSTOMER SERVICE REPRESENTATIVE
CGI Group
Troy
08.2016 - 12.2016
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Demonstrated excellent communication skills in resolving problems with the patients insurance plans
- Inbound calls where I handled the residents of Colorado insurance plans during open enrollment
- Navigated customers through the website to apply for coverage themselves or entered the information for them and had the system prompt to send the determination letter in the mail
- For any calls I couldn't assist with I got another department on the line to help with the customers needs
FRONT END CASHIER
Walmart
Troy, US
02.2015 - 08.2016
- Handled cash, card, check, gift card and coupon transactions for customer purchases
- Kept register terminal area and store clean and orderly
- Packed and bagged products according to customer preferences
- Addressed and resolved customer complaints with friendly and levelheaded assistance
- Organized register supplies in front end and storage areas
HOTEL DESK CLERK
Econo Lodge Hotel
Troy, US
05.2013 - 07.2014
- Greeted guests in a professional and courteous manner, providing assistance with check-in and check-out processes
- Updated guest profiles as necessary in the computer system database
- Processed payments accurately and efficiently, utilizing cash register systems
- Maintained up-to-date knowledge of hotel services, amenities, room locations, and rates
- Provided excellent customer service to ensure guest satisfaction
- Ensured compliance with all safety regulations established by the organization
- Tracked inventory levels of supplies needed at the front desk such as stationery items
- Assisted guests with inquiries regarding local attractions and directions
- Coordinated with housekeeping staff on availability of rooms for incoming guests
- Compiled accurate records of all transactions completed during each shift period
- Verified identification of customers when processing transactions or issuing keys
- Answered incoming calls promptly, routing them appropriately within the hotel's departments
- Utilized problem solving skills to resolve customer complaints quickly and effectively
Education
Trio Medical Assistant Diploma -
Jes Health Services
Montgomery01-2025
PHARMACY TECHNICIAN DIPLOMA - CAREER AND TECHNICAL EDUCATION
Fortis College
Dothan, AL04.2017
HIGH SCHOOL DIPLOMA - US
Charles Henderson High School
Troy, AL05.2013
Skills
- Medical terminology
- Electronic health records
- Vital sign monitoring
- Phlebotomy techniques
- Injection administration
- EKG technician (CET)
- Drug safety
- Insurance reconciliation
- Intravenous admixture preparation
- Prescription filling
- Pharmacology
- Medication dispensing
Certification
Certified by the Pharmacy Technician Certification Board (PTCB)
- Certified Pharmacy Technician
Certified by the American Allied Health
- Certified Medical Assistant (CMA)
- Certified Phlebotomy Technician (PT)
- Certified EKG Technician (CET)
Timeline
Certified Medical Assistant
Troy Family Medicine-Clinical Externship
12.2024 - 12.2024
Certified Medical Assistant
All About Pediatrics-Clinical Externship
12.2024 - 12.2024
PHARMACY TECH INSTRUCTOR
Fortis College
07.2023 - 10.2024
PHARMACY TECHNICIAN REPRESENTATIVE
PA Logic
07.2022 - 09.2022
CERTIFIED PHARMACY TECHNICIAN
CVS Pharmacy
08.2021 - 02.2022
CUSTOMER SERVICE REPRESENTATIVE
ASMR Research
05.2021 - 08.2021
CERTIFIED PHARMACY TECHNICIAN
Troy Regional Hospital
05.2019 - 02.2020
PHARMACY TECHNICIAN
Publix Pharmacy
02.2018 - 05.2019
CUSTOMER SERVICE REPRESENTATIVE
CGI Group
08.2016 - 12.2016
FRONT END CASHIER
Walmart
02.2015 - 08.2016
HOTEL DESK CLERK
Econo Lodge Hotel
05.2013 - 07.2014
Trio Medical Assistant Diploma -
Jes Health Services
PHARMACY TECHNICIAN DIPLOMA - CAREER AND TECHNICAL EDUCATION
Fortis College
HIGH SCHOOL DIPLOMA - US
Charles Henderson High School