Mecca Nelson

• Supervised and trained teller staff on operational procedures and policies.
• Provided exceptional customer service to customers, ensuring a positive banking experience.
• Monitored teller staff performance to ensure high quality customer service was delivered consistently.
• Calculated teller cash drawers to identify overages and shortages.
• Identified opportunities for cross-selling products and services to enhance customer relationships.
• Coordinated shipping and ordering of branch cash supply to sufficiently meet customer needs.
• Maintained accurate records of all transactions and balanced cash drawers at the end of each shift.
• Deposited or cashed checks by verifying amounts and checking accuracy of deposit slips.
• Assisted tellers with out-of-balance reconciliations by making proper corrections.
• Actively participated in weekly meetings with senior management team members to discuss branch performance metrics.
• Utilized advanced knowledge of banking systems to process complex transactions accurately and efficiently.
• Issued and redeemed money orders, traveler's checks and savings bonds.
• Examined checks to confirm endorsements.
• Answered telephones to assist customers with questions and inquiries.
• Promoted bank products and services to consistently meet cross-selling goals.
• Monitored bank vaults to ensure cash balances were correct.

• Managed the day-to-day operations of the concierge desk.
• Answered phone to take and distribute messages, or redirect calls.
• Utilized problem solving skills to identify solutions for various issues related to concierge duties.
• Managed incoming calls from customers seeking information or assistance.
• Provided exceptional customer service at all times in order to exceed expectations.
• Handled all guest inquiries in a polite and efficient manner.
• Greeted and assisted guests in a friendly and professional manner, providing information about the hospital's services and amenities.
• Trained new concierge staff members by offering constructive feedback to enhance productivity of new hires.
• Developed strong relationships with key contacts within the medical industry to ensure excellent customer service delivery.
• Maintained an organized filing system for all guest records and documents.

· Demonstrated strong leadership skills by setting clear expectations among team members while demonstrating sensitivity to their needs.

· Managed financial aspects of running a successful daycare business including budgeting for personnel costs and materials purchases.

· Organized weekly meetings with teachers and staff to discuss progress of children's development, issues or concerns raised by parents or guardians.

· Ensured compliance with all applicable laws regarding licensing requirements for a daycare facility.

· Facilitated positive relationships between children from diverse backgrounds through inclusive practices.

· Conducted regular evaluations of daycare staff performance as well as parent-teacher conferences when needed.

· Developed marketing campaigns aimed at increasing enrollment numbers at the daycare center.

· Assessed the developmental needs of each child, identified areas for improvement, and created goals accordingly.

· Created an open communication system between parents, teachers, administrators, and others involved in childcare services.

· Met with federal, state and local agencies to keep updated on policies and to discuss improvements for education programs.

• Conducted hourly rounds and responded swiftly to call lights.
• Utilized computer systems for accurate patient data charting.
• Assisted patients with eating, bathing, and grooming to promote daily living activities.
• Reported patient status changes to nursing staff promptly.
• Addressed emergency situations by following established protocols.
• Provided direct care to patients with chronic illnesses under supervision of healthcare professionals.
• Maintained charts and organized paperwork to enhance clerical processes.
• Coordinated effectively with all departments within the facility.

Executed daily balancing of teller drawer, ensuring accuracy of all transactions processed.

Assisted customers with account openings and provided comprehensive information on banking services.

Delivered exceptional customer service by addressing inquiries, complaints, and requests promptly.

Maintained precise records of client accounts and transactions within bank's computer system.

Guided junior staff on operational procedures for customer inquiries and transaction processing.

Enforced security protocols by verifying signatures and following identification procedures for cash transactions.

Processed cash deposits, withdrawals, transfers, loan payments, and check cashing with efficiency.

Identified cross-selling opportunities during client interactions to enhance product uptake.