Mecca Purdue
Atlanta,Georgia
Summary
Developed in fast-paced retail environment, focusing on team leadership and operational efficiency. Skilled in resource management and customer service excellence, seeking to transition into new field. Eager to leverage transferrable skills to contribute to new and challenging role.
Overview
10
10
years of professional experience
Work History
Assistant Manager
U-Haul International
04.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Post/ Pre- Closer
O’Kelly and Sorohan Attorneys at Law LLC
06.2023 - 02.2024
- Assist my closer and attorney on gathering all information on properties that are closing in our office
- Checked accuracy and completeness of all paperwork.
- Conducted thorough reviews of closed loan files for accuracy and completeness.
- Regularly updated internal systems after loan closures, ensuring accurate data across all departments.
- Improved workflow efficiency by implementing an organized filing system for closed loans.
Front Desk Manager
Econo Lodge
04.2021 - 02.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Managed front desk maintenance of client records and lab data.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Checked guests in out of hotel, made reservations, and processed payments.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
Customer Service Representative
VXI Global Solutions
01.2021 - 05.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Delivered prompt service to prioritize customer needs.
Security
The World Of Coca-Cola
10.2021 - 04.2022
- Monitored CCTV cameras and alarm systems for security breaches.
- Maintained patient records in compliance with security regulations.
- Maintained detailed records of security incidents, contributing to data-driven decision-making on security measures.
- Monitored medication storage area to maintain medication security and control.
- Reviewed security policies and procedures regularly, making updates as necessary to maintain a strong security posture.
- Monitored alarms and security cameras and responded to issues.
- Performed security investigations and reported findings to client management.
Relief Manager
Public Storage
10.2019 - 08.2021
- Supervise, and train employees to receive, store and test shipping products
- Rent storage units, confirm reservation, make reservations, and take payments
- Show units to help potential customers maximize space needed for storage and assist with customer complaints
Food Assistant
Sodexo
08.2014 - 01.2018
- Plan and implement nutritional meals
- Organize and ensure the necessary food and supplies are available
- Handle and prepare food safely and within state regulations
- Maintain a clean cooking environment and ensure all equipment works properly
Education
Alonzo A Crim Open Campus
Skills
- Web Tech Savvy
- Leadership Skills
- Organizational Skills
- Typing Speed70 WPM
- Customer Service Skills
- Collaboration Skills
- Managerial Skills
- Problem Solving Skills
- Staff training and development
- Staff supervision
- Goal setting
- Workload management
Timeline
Assistant Manager
U-Haul International
04.2024 - Current
Post/ Pre- Closer
O’Kelly and Sorohan Attorneys at Law LLC
06.2023 - 02.2024
Security
The World Of Coca-Cola
10.2021 - 04.2022
Front Desk Manager
Econo Lodge
04.2021 - 02.2023
Customer Service Representative
VXI Global Solutions
01.2021 - 05.2022
Relief Manager
Public Storage
10.2019 - 08.2021
Food Assistant
Sodexo
08.2014 - 01.2018
Alonzo A Crim Open Campus
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