Meccah Anderson
Santa Clara,CA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Surgery Scheduler
Santa Clara Medical Valley Center
05.2023 - Current
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Reduced surgery cancellations with thorough pre-operative assessments and communication with patients.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Minimized patient wait times through effective management of daily surgery schedules.
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Coordinated surgical team schedules for seamless procedure planning and execution.
- Verified insurance coverage and obtained pre-authorizations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
- Enhanced patient satisfaction by providing clear explanations of surgical procedures and addressing concerns promptly.
Medical Receptionist
Carbon Health Urgent Care
03.2021 - 05.2023
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Supported office staff and operational requirements with administrative tasks.
- Supported practice growth by promoting available services through marketing materials displayed in the reception area or provided during phone conversations with prospective clients.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Organized paperwork such as charts and reports for office and patient needs.
- Printed prescription requests and queries in compliance with practice protocol.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted with medical coding and billing tasks.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Obtained payments from patients and scanned identification and insurance cards.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
Surgery Scheduler III
Palo Alto Medical Foundation
08.2022 - 04.2023
- Conducted patient intake interviews, recording and documenting relevant information.
- Coordinated surgical team schedules for seamless procedure planning and execution.
- Educated patients about surgeries and provided treatment plan documentation.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Enhanced patient satisfaction by providing clear explanations of surgical procedures and addressing concerns promptly.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Assisted with the coordination of post-operative care plans, facilitating smooth transitions for patients during recovery periods.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Assisted with medical coding and billing tasks.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Paid attention to detail while completing assignments.
Patient Services Representative
Palo Alto Medical Foundation
11.2021 - 08.2022
- Provided excellent customer service to patients and medical staff.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Assisted patients in filling out check-in and payment paperwork.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Supported clinic managers in implementing new policies or procedures for improved patient care delivery.
- Fostered a positive environment within the healthcare facility by actively participating in staff meetings and collaborating on continuous improvement initiatives.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Greeted and assisted patients with check-in procedures.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Conducted pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments.
- Providing excellent customer service by promptly answering patient inquiries.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Took copayments and compiled daily financial records.
Patient Care Representative
Silicon Valley Medical Development
06.2021 - 11.2021
- Built strong relationships with patients and their families, fostering trust and confidence in the care provided by the facility.
- Demonstrated exceptional organizational skills by managing multiple tasks simultaneously while prioritizing urgent matters effectively in a fast-paced setting.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Handled prescription refill requests.
- Verified patient insurance eligibility and entered patient information into system.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Responded to inquiries by directing calls to appropriate personnel.
- Answered incoming calls, scheduled appointments and filed medical records.
- Facilitated smooth transitions between departments by coordinating appointments and sharing relevant documentation with other healthcare professionals as needed.
Intern
Monterey County Health Department
01.2020 - 05.2021
- Developed and maintained relationships with key internal stakeholders.
- Conducted extensive research for startup company projects.
- Actively participated in team meetings, offering insightful suggestions that led to innovative problem-solving strategies.
- Conducted research for various projects, leading to well-informed decisions and successful outcomes.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Generated reports detailing findings and recommendations.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Created a health profile for African Americans in Monterey County to highlight health barriers and challenges this community encounter.
- Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Education
Master of Science - Health Administration
West Coast University
Anaheim, CA08.2023
Bachelor of Arts - Collaborative Health And Human Services
CSU Monterey Bay
Seaside, CA05.2021
Skills
- Data Management
- Adaptable and Flexible
- Customer Service
- Team player
- Documentation and Recordkeeping
- Time Management
- Punctual
- Multitasking
- Microsoft Office
- Self motivated
Timeline
Surgery Scheduler
Santa Clara Medical Valley Center
05.2023 - Current
Surgery Scheduler III
Palo Alto Medical Foundation
08.2022 - 04.2023
Patient Services Representative
Palo Alto Medical Foundation
11.2021 - 08.2022
Patient Care Representative
Silicon Valley Medical Development
06.2021 - 11.2021
Medical Receptionist
Carbon Health Urgent Care
03.2021 - 05.2023
Intern
Monterey County Health Department
01.2020 - 05.2021
Master of Science - Health Administration
West Coast University
Bachelor of Arts - Collaborative Health And Human Services
CSU Monterey Bay