Highly motivated professional with 10+ years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Hi, I’m
Me'Cha Alexis
Arlington,TX
Summary
Overview
7
years of professional experience
Work History
We Are WinningPantego, Texas
Owner
01.2021 - Current
Job overview
- Set pricing structures according to market analytics and emerging trends.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Led startup and creation of operational procedures and workflow planning.
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
- Kept records for production, inventory, income and expenses.
- Interviewed, trained and supervised employees.
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
Uber, TX
Uber Partner
04.2017 - Current
Job overview
- Achieved consistently high customer scores due to exceptional service.
- Drove passengers from pick-up points to deliver to destination.
- Presented clean and sanitized vehicle to customers for utmost satisfaction.
- Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.
- Notified customers of delays to decrease calls to support.
- Offered riders information about local attractions and restaurants.
- Followed safety regulations and state laws governing vehicle operation.
- Managed unexpected emergencies and route changes with calm and professionalism.
- Followed regular schedule of pickups for individual customers and groups.
Southwest AirlinesDallas, TX
Customer Service Representative
01.2017 - 01.2018
Job overview
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Education
North Texas Job CorpMcKinney, TX
from Business Office Technology
05.2006
University Overview
Skills
- Business Development
- Strategic Planning
- Operations Management
- Project Management
- Customer Service
- Creative Problem Solving
Timeline
Owner
We Are Winning
01.2021 - Current
Uber Partner
Uber
04.2017 - Current
Customer Service Representative
Southwest Airlines
01.2017 - 01.2018
North Texas Job Corp
from Business Office Technology