Mecha Robinson
Tucker,GA
Summary
Dynamic and detail-oriented professional with over 20 years of experience in compliance, legal, risk management, and communication within the insurance and mortgage banking sectors. Expertise in critical thinking and problem-solving, leading to enhanced customer satisfaction and operational efficiency. Proven ability to adapt to changing environments and deliver results under pressure.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Total Loss Claims Specialist
State Farm
Atlanta, GA
01.2023 - 07.2025
- Investigated, evaluated, negotiated, and settled property claims efficiently.
- Applied knowledge of policies and insurance regulations to assess coverage, liability, and damages.
- Managed workflow through task-driven queues while multitasking in a fast-paced call center environment.
- Maintained current knowledge of state regulations regarding total losses.
- Conducted quality assurance checks on claims documents before settlement approval.
- Resolved disputes between insurers and claimants concerning disputed total loss values.
- Issued payments promptly following claim resolutions.
- Research vehicle repair costs, and determine total loss values.
- Adhered strictly to privacy laws when managing confidential customer information at all times.
- Used CCC One to determine salvage value on total-loss vehicles.
Final Documents and Fee Reconciliation Specialist
Angel Oak Lending
Atlanta, GA
03.2022 - 09.2022
- Conducted regular audits on account balances to ensure the accuracy of records.
- Complied with federal, state and company policies, procedures, and regulations.
- Provided timely feedback on reconciliations results as well as recommendations for improvement.
- Adhered strictly to company policies regarding confidentiality of customer and client information.
- Analyzed and audited loans post-closing to determine that the fees reported on the Final Closing Disclosure and Final Settlement Statement were accurate.
- Reconciled financial statements to ensure accuracy and compliance with regulations.
- Collaborated with internal departments to resolve discrepancies quickly and accurately.
- Researched and resolved reconciliation issues in a timely manner.
- System: Encompass, Excel, and Microsoft Office
Back-End Junior Loan Processor
Cross Country Mortgage
Chicago, IL
10.2020 - 02.2022
- Processed loan applications in accordance with bank policies and procedures.
- Reviewed loan documents for completeness, accuracy, and compliance with company standards.
- Collected required documentation from applicants and tracked missing items, such as Employment Verification, Title Commitment, and Flood Certificate.
- Assisted customers in completing loan documentation accurately and efficiently.
- Analyzed financial statements to evaluate potential risks associated with each application.
- Audited all necessary paperwork prior to submission for approval.
- Collaborated with internal departments including Underwriting, Loan Operations, and Compliance.
- Support the company's servicing oversight program in evaluating servicing policies, procedures, and processes.
- Review servicing documentation.
- Processed loan applications efficiently using mortgage software systems.
- System: Encompass, Excel, and Microsoft Office
Sr. Compliance, Lender Placed Insurance
Assurant Specialty Property
Duluth, GA
08.2016 - 11.2020
- Served as the final compliance check for the team, ensuring adherence to DOJ and CFPB protocols.
- Managed assigned reports.
- Audited loan documentation to verify the accuracy of prior updates.
- Conducted thorough reviews to ensure compliance with DOJ, and CFPB protocols.
- Adhered strictly to privacy laws while managing confidential customer information at all times.
- Provided error-tending feedback, both verbally and in writing.
- Wrote revisions to procedures in efforts to express the client's requirements in clear verbiage.
- Trained processors in proper compliance procedures.
- Reviewed and evaluated processors' work for quality assurance.
- Issued insurance policy premiums in accordance with established guidelines.
Hazard Operations, Research Specialist
Assurant Specialty Property
Duluth, GA
01.2014 - 08.2016
- Researched and resolved loan-level inquiries assigned from questions that were unresolved by customer service.
- Issued insurance premium payment.
- Completed each assigned task through outbound calls, requested faxed documents, and emailed insurance policies.
- Updated our system to ensure the loan mirrored the insurance declaration page.
- Utilized multiple systems to research issues and update the customer's loan.
- Assisted in associate cross-training opportunities.
- Adhered strictly to privacy laws when managing confidential customer information at all times.
- Ensured that all regulatory requirements were met during day-to-day operations.
- Utilized advanced Microsoft Office Suite programs such as Excel, Word, and PowerPoint for daily tasks.
Sr. Loss Draft Specialist, Secure Master Banking Room
Assurant Specialty Property
Duluth, GA
01.2009 - 01.2014
- As the SME (subject matter expert), I trained and delegated work to associates while adjusting to workflow needs.
- Accurately completed all morning and evening reports to ensure that all checks were processed within the service level.
- Tracked the progress of loss drafts through the completion process in the database system.
- Performed quality control checks on all processed drafts for accuracy and completeness.
- Identified areas for improvement in current operational processes related to drafting losses.
- Interpreted policies, procedures, and regulations related to loan servicing operations.
- Implemented effective communication protocols between internal teams and external partners.
- Maintained accurate records of all transactions and correspondence related to claims.
- Created spreadsheets detailing account activity, including payments received and disbursed amounts.
- Processed insurance claim checks for homeowners recovering from a loss, and draw checks for completed work.
- Spearheaded the onboarding process of a new client.
Education
College Preparatory Diploma -
Towers High School
Decatur, GA06-1998
Skills
- Communication
- Problem solving
- Leadership
- Project management
- Computer literacy
- Adaptability
- Time management
- Critical thinking
- Data analysis
- Quality assurance
- Auditing
- Customer service
- Accounting
- Spreadsheets
- Legal
- Research
- Banking
- Collaboration
- Negotiation
- Investigation
Certification
- Georgia, Designated Home State Property & Casualty Adjuster
- Texas, Adjuster
- Louisiana, Property & Casualty Adjuster
Timeline
Total Loss Claims Specialist
State Farm
01.2023 - 07.2025
Final Documents and Fee Reconciliation Specialist
Angel Oak Lending
03.2022 - 09.2022
Back-End Junior Loan Processor
Cross Country Mortgage
10.2020 - 02.2022
Sr. Compliance, Lender Placed Insurance
Assurant Specialty Property
08.2016 - 11.2020
Hazard Operations, Research Specialist
Assurant Specialty Property
01.2014 - 08.2016
Sr. Loss Draft Specialist, Secure Master Banking Room
Assurant Specialty Property
01.2009 - 01.2014
College Preparatory Diploma -
Towers High School