Mechack M Tshibangu
Loganville,Georgia
Summary
I am seeking a role in IT helpdesk support, Analyst, Technician, or customer service where I can apply my skills to gain more hands on experiences and continue to grow in IT and cybersecurity field. Problem-solver and detail-oriented, and able to learn new concepts quickly.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
1
1
Certification
4
4
Customer service representative
1
1
Pc Repair Network Technician
1
1
CompTIA A+ Preparation
1
1
Data Center Fondation
Work History
Customer Service Representative
Publix Grocery Store
07.2022 - 02.2024
- Provided excellent customer service and processed customer transactions, including scanning items, accepting payment in cash, credit, and debit, issuing receipts, and assisting with customer inquiries.
- Manage all income contacts, phone, email, chat, etc, and document interactions in appropriate systems.
- Resolving customer inquiries and providing accurate information regarding products and services.
- Demonstrate initiative in keeping the sales floor organized, addressing customer needs, and supporting team members by creating and managing multiple types of customer service requests.
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
- Processed transactions accurately using point-of-sale systems to ensure smooth operations.
- Assisted customers with product inquiries and resolved complaints to enhance satisfaction.
IT Help Desk Technician
Bank of America
02.2023 - 07.2023
- Installed and configured new hardware, software and peripheral devices.
- Provided technical support to internal customers in a timely manner.
- Assisted users with troubleshooting computer issues via remote desktop sessions.
- Created user accounts and managed access privileges on networked systems using active directory.
- Maintained various databases of customer information and service requests.
- Documented all help desk activities including customer inquiries, resolutions, system configurations.
- Performed regular maintenance tasks such as virus scans, system backups, disk cleanups.
- Resolved complex technical problems by researching solutions online or consulting with subject matter experts.
- Set up new user computers accounts and help with office moves when necessary.
- Supported telephony systems such as VoIP phones and PBXs.
- Updated documentation related to IT procedures and policies.
- Tested and evaluated new technologies for potential implementation within the organization's infrastructure.
- Assisted in troubleshooting network connectivity problems, improving overall system reliability.
- Provided technical support for hardware and software issues, ensuring timely resolution for end-users.
Education
Associate of Science - Cybersecurity
Gwinnett Technical College
Lawrenceville, GA03.2025
Skills
- Microsoft office suite(outlook)
- Customer focus approach
- Customer service
- Adaptive Team Player
- Technical Research
- Problem-solving abilities
- Helpdesk Ticketing systems
- Linux (ubuntu, Fedora, and Centos)
- Helpdesk Call Support
- Network/TCP/IP/DNS/DHCP
- System Configuration Changing
- Technical Installations
- Hardware Asset Management
- Operations system
- Detail-oriented and organized, able to work well and pressure
- Product Development Testing
- Virtualization Techniques
- Critical Thinking
- Wireless Area Networking
- Technical Equipment Inspection
- Multitasking and organization
- Strong interpersonal skills
- Empathy and patience
- Problem-solving
- Time management
- Flexible and adaptable
- Critical thinking
- Computer skills
- Active listening
- Problem resolution
- Organization and time management
- Friendly, positive attitude
- Teamwork and collaboration
- System implementation
- Information security
- Research
- Technical support
- Follow-up skills
- Remote support
- Network connectivity
- Hardware repair
- VPN configuration
- Printer setup
- Application support
- Software installation
- Security protocols
- Mobile device support
- System diagnostics
- Hardware configuration
- Email configuration
- Active directory
- Technical troubleshooting
- User support
- Desktop support
- LAN/WAN
- Analytical thinking
- Ticket support system management
- Remote technical support
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Certification
- Certifies in IT helpdesk support.
- Customer service representative
- CompTIA A+ Preparation
- Data Center Foundation
- PC Repair and Network Technician
LANGUAGES
English: Professional
French: Native/ Bilingual
Professionalism certificate
IT Helpdesk support
Customer service representative
PC repairs Network Technician
Data Center Fondation
CompTIA A+ preparation
Timeline
IT Help Desk Technician
Bank of America
02.2023 - 07.2023
Customer Service Representative
Publix Grocery Store
07.2022 - 02.2024
Associate of Science - Cybersecurity
Gwinnett Technical College
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