Mechael Choate
Marion,TX
Summary
Experienced customer service and technical support professional with over 20 years of success in customer experience, technical troubleshooting, partner onboarding, and event marketing. Proven ability to resolve escalated issues, lead cross-functional communication, and manage high-profile accounts across industries including technology, telecommunications, and hosting services. Skilled in team collaboration, client relations, and delivering consistent, high-quality service in fast-paced environments.
Overview
35
35
years of professional experience
Work History
Senior Services Advisor / Tier 2 Support Specialist
Apple Inc.
05.2012 - 11.2025
- Delivered advanced support for Apple services including iOS, Apple Media, iTunes, Apple Pay, and AppleCare+.
- Resolved complex escalations via phone, chat, and email, coordinating with Tier 1 teams and engineering support.
- Handled fraud and account security issues, including Apple ID verification and password recovery.
- Supported enterprise and education clients through the Volume Purchase Program.
- Provide expert troubleshooting for Mac, iOS, Media and iCloud services.
Partner Readiness Manager
Rackspace Hosting
07.2010 - 03.2012
- Onboarded new partners and identified sales opportunities for solutions engineers.
- Supported the development and execution of the channel program.
Market Development Representative
CLEAR Wireless
09.2009 - 04.2010
- Organized and tracked promotional events, sponsorships, and market activities.
- Executed high-profile launch events and drove brand visibility in local markets.
Sponsorship & Entertainment Marketing Manager
Sprint
10.2000 - 03.2009
- Negotiated and managed barter/VIP agreements and served as primary point of contact for VIP NFL clients.
- Supported NASCAR partnerships and coordinated logistics for over 4,500 VIP service lines.
Customer Service Representative
AT&T
09.1990 - 01.1999
- Provided customer support for WorldNet services, resolving billing issues and delivering written correspondence to address service inquiries.
Education
High School Diploma -
Samuel Clemens High School
Schertz, TXSkills
- Customer Escalation & Resolution
- Technical Troubleshooting (iOS, iTunes, Apple ID, Mac)
- Event & VIP Marketing Support
- Fraud Investigation & Account Security
- Enterprise & Education Support (VPP)
- Relationship building
- Problem-solving
- Active listening
- Chat and email support
- Client relationship management
- Teamwork and collaboration
- Excellent communication
Timeline
Senior Services Advisor / Tier 2 Support Specialist
Apple Inc.
05.2012 - 11.2025
Partner Readiness Manager
Rackspace Hosting
07.2010 - 03.2012
Market Development Representative
CLEAR Wireless
09.2009 - 04.2010
Sponsorship & Entertainment Marketing Manager
Sprint
10.2000 - 03.2009
Customer Service Representative
AT&T
09.1990 - 01.1999
High School Diploma -
Samuel Clemens High School