Mechalle Swifft
Saint Louis,MT
Summary
Dependable Housekeeper with solid history of cleaning industry service. Proficient in maintaining bathrooms and kitchens, as well as providing top-quality hotel and motel services. Highly organized and team-driven with strong customer satisfaction focus. Housekeeper focused on providing exceptional service to commercial tenants. Reliable, responsible and driven to be integral team member. Consistently punctual in arrival and stays until all tasks are complete. Manages supply inventory and task list efficiently. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Knowledgeable and dedicated customer service professional with extensive experience in Healthcare/Hotel/Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Housekeeper
Barnes-Jewish Healthcare
St. Louis, Missouri
08.2020 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Dusted picture frames and wall hangings with cloth.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Adhered to professional house cleaning checklist.
- Responded to requests from patrons for linens and toiletries.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition
- Restocked room supplies such as facial tissues for personal touch with every job
- Verified cleanliness and organization of storage areas and carts
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas
- Used chemicals by following safety protocols and procedures to avoid burns and injuries
- Adhered to professional house cleaning checklist
- Disinfected and mopped bathrooms to keep facilities sanitary and clean
- Kept building entryway glass clean and polished for professional presentation
- Restocked linen and cycled towels and sheets in full-service hotel-based spa
- Dusted picture frames and wall hangings with cloth
- Disposed of trash and recyclables each day to avoid waste buildup
Housekeeper
St. Louis Airport Mariott
St. Louis, Missouri
07.2021 - 01.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Dusted picture frames and wall hangings with cloth.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Responded to requests from patrons for linens and toiletries.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition
- Restocked room supplies such as facial tissues for personal touch with every job
- Verified cleanliness and organization of storage areas and carts
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas
- Operated electronic backpack vacuums and floor sweepers
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds and restocking bathroom items
- Used chemicals by following safety protocols and procedures to avoid burns and injuries
- Disinfected and mopped bathrooms to keep facilities sanitary and clean
- Kept building entryway glass clean and polished for professional presentation
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting
- Restocked linen and cycled towels and sheets in full-service hotel-based spa
- Dusted picture frames and wall hangings with cloth
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable
- Responded to requests from patrons for linens and toiletries
- Disposed of trash and recyclables each day to avoid waste buildup
Customer Care Representative
HDIS
Olivette, Missouri
05.2017 - 04.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Resolved concerns with products or services to help with retention and drive sales.
- Logged call information and solutions provided into internal database.
- Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
- Described product highlights and benefits to help guide purchasing decisions.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities
- Resolved concerns with products or services to help with retention and drive sales
- Coordinated timely responses to online customer communication and researched complex issues
- Managed supplier deliveries around client needs to increase client retention
- Communicated with clients regarding account services, statements, and balances
- Trained new employees on best practices and customer care procedures to eliminate inefficiencies
- Assisted call-in customers with questions and orders
- Navigated multiple computer systems and applications to find information
- Maintained and managed customer files and databases
- Created customer profiles by answering questions and providing tailored experiences based on interests and agendas
- Analyzed customer feedback for process improvements to achieve long-term business objectives
- Responded to customer needs through competent customer service and prompt problem-solving
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information
- Logged call information and solutions provided into internal database
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Followed up with customers about resolved issues to maintain high standards of customer service
- Recommended products to customers, thoroughly explaining details
- Responded proactively and positively to rapid change
- Facilitated [50-75] orders and completed accurate to meet aggressive deadlines
Overnight Stocker
Walmart
Manchester, Missouri
09.2012 - 12.2016
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Supported promotional plans by updating signage with price changes.
- Stocked shelves, racks, and cases with new or transferred merchandise.
- Stocked shelves to match planogram images and instructions.
- Completed regular cycle counts and inventory audits
- Inspected floor displays, noted missing items and immediately replenished merchandise
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks
- Readied items for sales floor stocking by affixing tags and preparing shelf labels
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage
- Removed all boxes and related trash from sales floor and processed through compactors
- Maintained inventory and ordered new supplies to meet expected needs
- Supported promotional plans by updating signage with price changes
- Assisted customers by finding items quickly to boost store satisfaction rates
- Checked aisles for spills to complete quick clean-up
Secretary
At. Louisa Public Schools
St. Louis, Missouri
08.2011 - 09.2012
- Answered multi-line phone system and greeted callers enthusiastically.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Completed accurate daily report documents, memos and invoices.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Recorded expenses and maintained accounting records.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Drafted agendas, recorded minutes and created documents for meetings.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Provided onboarding and training for new support staff.
- Updated spreadsheets and created presentations to support executives and boost team productivity
- Screened visitors and issued badges to maintain safety and security
- Maintained electronic filing systems and categorized documents
- Scheduled appointments and conducted follow-up calls to clients
- Maintained daily report documents, memos and invoices
- Maintained office supplies inventory by checking stock and ordering new supplies
- Drafted agendas, recorded minutes and generated documents to facilitate meetings
- Answered multi-line phone system and enthusiastically greeted callers
- Organized envelopes, postage and mail correspondence for staff and leadership
- Provided clerical support to company employees by copying, faxing and filing documents
- Handled daily scheduling tasks and provided administrative support for entire department
- Provided onboarding and training for new support staff
- Created and updated records and files to maintain document compliance
- Offered technical support and troubleshot issues to enhance office productivity
- Updated spreadsheets and databases to track, analyze and report on performance and sales data
- Recorded and tracked operational expenses to identify and eliminate wasteful spending
- Entered data into system and updated customer contacts with information to keep records current
- Composed inter-office correspondence and provided product and service information to customers
Customer Service Representative
IRS
St. Louis, MIssouri
10.2009 - 08.2011
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
- Answered average of [100] calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
High School Diploma -
Charles Sumner High School
St. Louis, MO06.1986
Skills
- Cart Stocking and Organization
- Storage Area Management
- Rug and Carpet Cleaning
- Room and Public Space Cleaning
- Guest Service and Support
- Health Standards Compliance
- COVID-19 Safety Procedures
- Wall and Ceiling Cleaning
- CDC Sanitation Guidelines
- Supply Replenishment
- Chemical Cleaning
- Linens and Toiletries
- Room Assignments
Accomplishments
2017 Sales Person Of the year -HDIS
Timeline
Housekeeper
St. Louis Airport Mariott
07.2021 - 01.2022
Housekeeper
Barnes-Jewish Healthcare
08.2020 - Current
Customer Care Representative
HDIS
05.2017 - 04.2021
Overnight Stocker
Walmart
09.2012 - 12.2016
Secretary
At. Louisa Public Schools
08.2011 - 09.2012
Customer Service Representative
IRS
10.2009 - 08.2011
High School Diploma -
Charles Sumner High School
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