MICHIKO YAMADA

Overview:

• Closely work with 3 owners and general managers at 3 locations, and keep everyone in the loop.
• Receive and respond to customer requests via emails and social media platforms.
• Point of contact for 3rd-party delivery companies and other companies.
• Create and organize materials to support online sales operations.
• Support managers and customers through regular communication and assistance
• Enter and organize online sales records.
• Monitor and dispute error charges weekly.
• Manage in-house and online menus.
• Scheduled Interviews with Reuters, NBC, and Business Insider.
• Responsible for nationwide shipping orders

Social Media:

• Increase customer engagement through social media(Instagram, FB, Google, and Yelp)
• Create and schedule content.
• Run Facebook ads.

Design:

• All marketing materials.
• Merchandise.

Events:

• Propose and plan events.
• Ensure events execute smoothly and flawlessly before and on the day of events.
• Organize, coordinate and deploy events while focusing on delivering customer service and team support.
• Work closely with Malbec wine ambassador

Web Developer / Tech Support:

• Renewed and manage company's website.
• Created and manage digital read-only menu.
• Help and provide tech issues.
• Integrated and manage E-gift card system.
• Integrated and manage online reservation system.

• Designed UI of facial recognition payment system application for major Japanese company.
• Translated over 40 pages of documents into Japanese.
• Collaborated with remote team to deliver valuable features meeting business and customer needs.
• Communicated daily with Lead Designer and Project Manager to translate project requirements and business objectives into polished user interfaces.
• Test and design iteration of app for responsive design.
• Redesigned UI of Japanese version of website.

• Worked with remote team(Barcelona, New Jersey, Chicago and Tokyo) to create about 60-page website.
• UI design using Sketch.
• Used Wordpress Bakery.
• Provided front-end website development using WordPress Bakery, HTML and CSS.
• Modified diagrams using Adobe Photoshop and Illustrator.
• Oversaw responsive web design.

• Responded to emails from clients.
• Organized and receipts and invoices.
• Used software to schedule and publish tweets, blog articles and weekly email broadcast(over 25,000 email subscribers)
• Assisted clients with bi-annual admissions
• Supported clients with payment issues, refunds, cancellations, and portal access issues.
• Content and task management.
• Weekly Google Analytics and ConvertKit Analytics report.
• Live-stream with Zell
• Assisted with UI design of student portal

• Website development.
• Content writing.
• Designed business card.
• Designed company's logo.
• Manage and update website.