Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mechelle Baldwin

Arlington

Summary

Dedicated Front End Manager well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Prepared to bring 5 years of experience to dynamic new position. Results-focused Manager offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications. Skilled Font end team leader bringing 5-year background in customer service settings with progressive management responsibilities. Talents include building and motivating strong teams to enhance overall store operations. Develop and deepen customer relationships to enhance business revenue. Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level management position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dependable and service-focused delivery driver motivated to deliver consistent, prompt and courteous service. Reliable and energetic professional provides prompt, seamless access to supply. Veteran driver over several years delivers energetic approach to meeting expectations. Punctual Delivery Driver offering several years of experience distributing products, documents and packages to customers. Versed in safely loading and unloading parcels, completing logs, and collecting appropriate payments. Familiar with GPS system operations paired with outstanding driving record. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

Delivery Driver

Zippy Delivery LLC
Austin
10.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Assisted warehouse personnel in packing orders when necessary.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
  • Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Monitored fuel level throughout shift and refueled when necessary.
  • Received daily delivery instructions and route assignments from dispatch.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Cleaned interior and exterior of delivery vehicle at end of shift as needed.
  • Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
  • Checked tires for proper inflation before leaving on each route.
  • Maintained accurate records of goods delivered and collected payments as required.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Utilized street maps to plan and determine most efficient routes.
  • Notified customers of delays to decrease calls to support.
  • Loaded trucks and safely secured merchandise to prevent damage during transportation.
  • Utilized GPS and maps for efficient route planning.
  • Contacted customers prior to delivery to coordinate delivery times.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Tallied cash drawer at beginning and end of each work shift.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Processed refunds and exchanges in accordance with company policy.

Front End Team Lead

Walmart
01.2019 - Current
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Monitored cash drawers in 12 checkout stations to verify adequate cash supply.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Utilized store analytics to identify areas of improvement in customer experiences.
  • Managed efficient cash register operations.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Created employee schedules to align coverage with forecasted demands.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Used in-store system to locate inventory and place special orders for customers.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Developed strong rapport with customers and created positive impression of business.
  • Monitored cash drawers in 19 checkout stations to verify adequate cash supply.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Education

High School Diploma -

Murrah High School
Jackson, MS
06.1999

Skills

  • Social Perceptiveness
  • Organize Inventory
  • Staff Coaching and Training
  • Digital Payments
  • Team Supervision
  • Time Management
  • POS Inventory System Operation
  • Front-End Support
  • Cash Handling
  • Retail Industry Experience
  • Serve Customer Needs
  • Delivery Schedules
  • Shift Checklists
  • Opening and Closing Procedures
  • Refunds Exchanges and Adjustments
  • Motivational Leadership
  • Cash Register Operations
  • Price Verifications
  • Workflow Management
  • Staff Management
  • Goals and Performance
  • Customer Loyalty
  • Hospitality Service
  • Effective Working Relationships
  • Listening Skills
  • Staff Supervision
  • Refund Processing
  • Fraud Prevention
  • Front-End Operations
  • Problem-Solving Skills
  • Customer Inquiries
  • Customer Needs Assessments
  • Financial Recordkeeping
  • Financial Management

Timeline

Delivery Driver

Zippy Delivery LLC
10.2024 - Current

Front End Team Lead

Walmart
01.2019 - Current

High School Diploma -

Murrah High School