Mechelle Bancroft

In June of 2019 I moved into the fasting moving Sales Support Department where I assist & support the outside sales force while they are in the field by supplying sampling tools, pricing, and general information to make their job easier.

• Answering phone calls from outside sales reps, their zone managers, and customers performing required tasks and provide any information needed.
• Monitoring and answering emails from outside sales reps, zone managers, customers, and others from inside the organization.
• Placing, maintenancing, and tracking fabric orders and memo sample orders.
• Checking inventory in the warehouses and holding stock plus sending out fabric cuttings for matching when needed.
• Working with the Purchasing Department to get inventory status & delivery options from the fabric mills.
• Working closely with the warehouses on verifying stock and solving order issues.
• Working with the traffic department on delivery issues and re-routing shipments when needed.
• Processing claims & placing replacement orders.
• Monitoring order reports advising sales reps and customers of any delays.
• Performing research requests to find fabrics that will work for the customer.
• Providing fabric quotes to sales reps and customers.
• Attending 2 sales meetings per year.

Answering phone calls for ministry based businesses taking orders, placing donations & partnerships, and praying for callers.

In October of 2017 I moved into the newly established and quickly growing Residential Finished Product division. In this department I worked with the sales force and customers regarding drapery and drapery hardware products.

• Answered phone calls from the outside sales force and customers regarding orders and quoting product.
• Monitored & answered emails from the sales force, customers, the drapery workroom, the hardware company, and others inside the organization.
• Created written product quotes for the outside sales force and customers.
• Placed drapery and drapery hardware orders.
• Monitored order reports to ensure that fabric arrived to the drapery workroom in a timely manner and that production was completed on time.
• Worked closely with the warehouses to ensure that the fabric was shipped out to the drapery workroom on time & working through any issues that arose.
• Worked closely with the drapery workroom & the hardware company regarding production and solving any issues that came up while the product was being produced.
• Facilitated claims and placed replacement product orders.
• Attended 2 sales meetings each year.

I began my career at Fabricut in the Contract Department where I worked for 13 years and, with time, moved into the Senior Account Representative position.

• Answered phone calls to assist the outside sales force and customers.
• Monitored and responded to emails from the sales team and customers.
• Placed, maintenanced, and tracked fabric and drapery finished product orders.
• Checked inventory in the warehouse holding stock and sending fabric cuttings for matching when needed.
• Worked with our Purchasing Dept checking inventory status and delivery options from the fabric mills.
• Worked closely with the warehouses regarding inventory and worked to solve fabric order issues.
• Proofread drapery product files verifying all details were correct prior to drapery production. Worked closely with the warehouses to ensure that the fabric was pulled and shipped to the drapery workroom in a timely manner while solving any issues that arose during the process.
• Monitored the product file throughout the production process to ensure the drapery product was produced and shipped on time while solving any issues that arose during the process.
• Monitored fabric and drapery reports for any issues.
• Billed the drapery file once production was completed.
• Facilitated claims, returns, and replacement orders for fabric and for drapery orders.
• Attended 2 sales meetings each year.