Mechelle Burton
Dallas,TX
Summary
Accomplished Senior Banking Associate with a proven track record at MidFirst Bank, driving digital transformation and streamlining operations. Expert in loan structuring and known for exceptional customer service skills. Excelled in staff training and remittance processing at IBC Bank, significantly enhancing productivity and customer satisfaction.
Overview
27
27
years of professional experience
Work History
Senior Banking Associate
MidFirst Bank
Oklahoma City,Ok
11.2011 - 05.2024
- Championed digital transformation initiatives within the department, driving adoption of new technologies that streamlined operations.
Remittance Processing Specialist
IBC Bank
Oklahoma City, OK
08.1997 - 08.2011
- Provided training and guidance to new team members on remittance processing systems, contributing to their successful integration into the team.
- Developed customized reports for management to review the performance metrics of the Remittance Processing department periodically.
- Expedited the clearing and settlement process for remittance clients, ensuring timely fund transfers and improved customer satisfaction.
- Optimized workflow processes by introducing innovative solutions that resulted in increased productivity within the Remittance Processing department.
Education
High School -
H. Grady Spruce High School
Dallas, TX05.1981
Skills
- Loan structuring
- Know Your Customer
- Mutual funds
- Collateral Valuation
- Anti-Money Laundering
- Private Banking
- Customer Service
- Branch operations
- Cash Handling
- Customer Service-Oriented
- Teller experience
- Teller Support
- Staff Training
- Bank Sales
- Professional Demeanor
- Operations understanding
Timeline
Senior Banking Associate
MidFirst Bank
11.2011 - 05.2024
Remittance Processing Specialist
IBC Bank
08.1997 - 08.2011
High School -
H. Grady Spruce High School