Mechelle Collins
Cincinnati
Summary
Dynamic Scheduler with extensive experience at UC Health, excelling in medical scheduling and HIPAA compliance. Proven ability to enhance patient satisfaction through effective communication and meticulous document management. Skilled in coordinating complex schedules while demonstrating strong interpersonal skills and a commitment to confidentiality.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Scheduler
UC Health
Cincinnati
03.2022 - Current
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Ensured compliance with HIPAA regulations related to patient privacy.
- Ensured that all necessary documents were completed correctly prior to patient's appointment date.
- Ensured all necessary forms were completed correctly before submitting them to insurance companies for reimbursement.
- Coordinated scheduling for multiple physicians across various specialties, balancing patient needs and doctor availability.
- Answered telephones and directed calls to the appropriate medical or administrative staff. Answered incoming calls from patients inquiring about their upcoming appointments or requesting changes to existing ones.
- Managed appointment setting, cancellations, and rescheduling for clients, enhancing customer satisfaction.
- Entered information into system to update status reports.
- Communicated effectively with patients regarding appointment details, preparation instructions, and follow-up care.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Assisted patients with canceling and rescheduling appointments.
Scheduling Coordinator
TriHealth Inc.
Cincinnati
02.2020 - 03.2025
- Performs clerical duties, including interpreting scheduling requests, scheduling appointments and/or tests and maintaining medical records for participants, both internally and externally with many different providers and areas of specialty
- Coordinates scheduling of participants within multiple departments internally including nursing, transportation and therapy at three different sites
- Has the interpersonal skill to communicate with respect and compassion to customers
- Communicates information through various telecommunication devices including Epic, Misys and Outlook
- Assists in coordinating participants flow concerning appointments and or tests
- Assists the physician in examination and treatment of patients, performing miscellaneous delegated duties under the direction of physician
Scheduler
Harrison Pavilion
Cincinnati
06.2018 - 06.2021
- Support the recruitment/hiring process (internal and external) processing onboarding paperwork, new hire contracts and documentation into HR Database system, Assisting with orientation
- Assist with drug testing and background screening on employees
- Invite employees to open shifts in a timely manner
- Assist with after hours on-call scheduling
- Available to act as back-up for the On Call Supervisor
- Maintaining records of personnel-related data, approving PTO or overtime, entering data into the HR system, and uploading corresponding documentation in a timely fashion
- Certified nurses assistant certificate (CNA)
- CPR
Customer Service Representative
Internal Revenue Service
Covington
11.2016 - 05.2019
- Businesses, Corporations, Partnerships and Trusts who need information and/or help regarding their Business Returns or Business (BMF) Accounts
- Services cover Employer Identification Numbers (EINs), 94x returns, 1041, 1065, 1120S, Excise Returns, Estate and Gift Returns, as well as issues related to Federal tax deposits
- E-file, Electronic Federal Tax Payment System (EFTPS), e-services and Centralized Contractor Registration (CCR) TIN Verification
- E-services products which includes; on-line e-file application, Registration, Taxpayer
- Excise Tax e-file and Compliance Program, Forms 720, 2290 and 8849
- Acceptance Agents
- Identification Number (TIN) Matching, Disclosure Authorization (DA), Transcript Delivery Service (TDS) and Electronic Account Resolution (EAR)
Customer Care Representative
TSC Apparel
Cincinnati
01.2015 - 01.2017
- Take inbound calls in a call center environment
- Place orders, answer questions regarding existing orders and questions about products
- Follow up with customers regarding order inquiries and/or issues
- Pitch and sell customer loyalty program
- Develop a broad knowledge of the products including uses, substitutes, advantages, and pricing
Mixologist/Bartender
Shakers Entertainment
Cincinnati
04.2008 - 01.2017
- Mixing, garnishing and serving alcoholic/non-alcoholic drinks according to company regulations
- Keeping the bar stocked and clean at all times
- Providing a superior guest experience and delivering great product quality
- Adhering to company standards for serving alcoholic beverages
Collections Specialist
UsBank
Cincinnati
01.2014 - 03.2016
- Administer all collection duties and functions
- Handle customer inquiries, complaints, billing questions and payment extension/service requests
- Tranquil displeased callers, repair trust, locate resources, and design best option/solution
- Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs
- Conduct all calls with high quality professional customer service
Dispatcher
AMC Monitoring
Cincinnati
07.2012 - 01.2014
- Monitor alarms for over 1500 companies in the Tristate area
- Answering multiple phone lines
- Data Entry, filing, dispatching, entering new accounts, and edit/cancel nonexistent accounts
- Providing great customer service, technical support, operating in a call center
Education
Associate Degree - Business Management
Cincinnati State Technical and Community College
Cincinnati, OH01.2003
Skills
- Customer Service
- CSR
- Call Center
- Customer Support
- Customer Care
- Human Resources
- Interviewing
- Multi-line Phone Systems
- Medical Scheduling
- Employee Orientation
- Insurance Verification
- Medical Office Experience
- Recruiting
- Medical Records
- Medical Billing
- Appointment scheduling
- Patient communication
- Document management
- HIPAA compliance
- Insurance processing
- Interpersonal communication
- Time management
- Customer service
- Data entry
- Office equipment operation
- Product ordering
- Medical billing
- Multitasking Abilities
- Schedule management
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Certification
- Licenses Cosmetologist
- Master Mixology
- License Foster parent
Timeline
Scheduler
UC Health
03.2022 - Current
Scheduling Coordinator
TriHealth Inc.
02.2020 - 03.2025
Scheduler
Harrison Pavilion
06.2018 - 06.2021
Customer Service Representative
Internal Revenue Service
11.2016 - 05.2019
Customer Care Representative
TSC Apparel
01.2015 - 01.2017
Collections Specialist
UsBank
01.2014 - 03.2016
Dispatcher
AMC Monitoring
07.2012 - 01.2014
Mixologist/Bartender
Shakers Entertainment
04.2008 - 01.2017
Associate Degree - Business Management
Cincinnati State Technical and Community College
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