Zoho CRM
Mechelle Corwin
Monticello,IN
Summary
Determined and proactive Operational Support Manager with 15+ years' experience overseeing project planning & execution, providing team leadership, and allocating resources. Well versed in implementing process improvements, collaborating with stakeholders, and spearheading risk management.
Overview
25
25
years of professional experience
Work History
Operational Support Manager
Company Confidential
04.2012 - 02.2025
- Company Overview: Sales, marketing, and consulting service provider assisting small to medium sized companies with growth opportunities through strategic sales and marketing initiatives
- Spearhead process improvement initiatives by analyzing current systems, identifying areas of improvement, develop custom solutions and monitoring progress, increasing efficiency metrics by up to 90%
- Plan, implement and oversee overall organizational/departmental development by identifying needs, responsibilities, and desired outcomes strengthening company structure
- Communicate with leadership team about shifting company priorities and projects through regular stakeholder meetings ensuring team cohesiveness and optimal execution of initiatives
- Establish regular meeting rhythms with Support Teams to oversee the progress and overall strategies
- Develop long-term planning initiatives and employing strategies that further the company's growth
- Maximize organizational effectiveness teams utilizing DISC and 6 Working Genius Strategies to develop departmental best practices and optimize resource allocation
- Coordinate cross-functional teams to foster the exchange of ideas and opportunities and provide process improvement strategies
- Leading specific strategic initiatives by being a strategic thinker open to new perspectives
- Manage Operations Support team by hiring top caliber candidates, offering training, and monitoring performance, resulting in high-performing team
- Define Operations Departmental goals, compare performance to goals, and adjust goals as needed to support company growth initiatives
- Ongoing collaboration with department leaders to improve, develop and maintain SOPs, identifying systems, tools, and technologies resulting in overall operational efficiencies.
- Streamlined support processes for increased efficiency and improved response times.
- Developed comprehensive training programs for new staff, ensuring high levels of customer service.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Special Markets Sales Associate
Schwab Corp.
- Company Overview: Worldwide office furniture manufacturing company specializing in fire resistant storage products
- Manage all aspects of the company's Government business at the Federal, State, and Municipal levels, including successfully identifying and negotiating Government Contracts to support an additional 30% revenue stream
- Oversee training of internal and external resources on requirements of selling to Government Agencies resulting in increased proficiency and level of expertise
- Work closely with legal department on all aspects of Government Agency contract reviews and execution ensuring compliance with government vendor regulations.
Marketing Associate/Customer Service
Schwab Corp.
- Company Overview: Worldwide office furniture manufacturing company specializing in fire resistant storage products
- Developing and implement company policies and procedures and conduct independent and group training to ensure quality and operational efficiency
- Ensuring complete customer satisfaction in areas of product quality, information, pricing, order entry, order tracking, and resolving customer complaints by developing and implementing strategic best practices and processes
- Establishing and maintaining communication rhythms with manufacturing team to ensure accurate and on-time shipment of orders, minimizing returns
- Successfully negotiating five State Government Contracts resulting in a 10% increased stream of revenue
- Coordinating all aspects of industry trade shows from the registration process to attendance to proactively promote the company.
Legal Secretary/Paralegal
Laszynski & Moore
- Drafting legal documents, settlement agreements, wills, and land contracts
- Consulting with clients, conducting telephone interviews, calculating settlement figures, computing income and expense figures for divorce proceedings, filing, maintaining client files, and attending court appearances
- Accounts payable/receivable
Education
Undergraduate Certificate - Project Management
Colorado State University-Global Campus
Remote03.2025
Some Technical College - Document Processing
Ivy Tech Community College
Lafayette, INSome Technical College - Medical Transcription
Indiana Business College
Indianapolis, INSkills
- Project/Program management
- Senior Leadership
- Operations management
- Recruiting
- Human resources
- Process Improvement
- Strategic Planning
- Administrative Experience
- Risk Management
- Change Management
- Team Management and Leadership
- Problem-solving
- Training and mentoring
- Decisive Decision-making
- Policy development
- HR collaboration
- Technical support
- Process improvement
- Managing operations and efficiency
- Goal setting
Software
Googke Workspace Administration
Slack
Zoom
Microsoft Suite (Excel, Word, Power Point)
Google Suite (Sheets, Docs, Forms, Slides)
Tele/Video Conferencing
Wrike
Click-Up
Personal Information
Work Permit: Authorized to work in the US for any employer
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Awards
- Employee of the Year, 2017, awarded by employer for excellence in embracing the company's core values and purpose statement, and outstanding contributions to the overall success of the organization.
- 9-Time Recipient of Outstanding Achievement Award for outstanding accomplishments and contributions to the overall success and growth of the organization.
Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Company CultureCareer advancementPersonal development programsHealthcare benefitsWork from home optionPaid time off401k matchTeam Building / Company RetreatsWork-life balanceTimeline
Operational Support Manager
Company Confidential
04.2012 - 02.2025
Some Technical College - Document Processing
Ivy Tech Community College
Some Technical College - Medical Transcription
Indiana Business College
Special Markets Sales Associate
Schwab Corp.
Marketing Associate/Customer Service
Schwab Corp.
Legal Secretary/Paralegal
Laszynski & Moore
Undergraduate Certificate - Project Management
Colorado State University-Global Campus
Personal Information
Work Permit: Authorized to work in the US for any employer