Mechelle Frieze
Huntington,Texas
Summary
Driven Accounts Receivable Collections Specialist resolves past due customer invoices and collects and processes payments. Meets strict deadlines with minimum direction by prioritizing and organizing workload. Proven background overcoming obstacles and obtaining results.
Overview
29
29
years of professional experience
Work History
Accounts Receivable/Collections Specialist
Bailey Bark Materials
10.2022 - Current
- Facilitated past due invoice payments by sending bill reminders and contacting clients.
- Monitored customer account details for non-payments, delayed payments and customer disputes.
- Generated financial statements and reports to detail accounts receivable status.
- Reconciled accounts receivable ledger to account for and properly post payments.
- Reduced delinquency for assigned customer accounts 90%.
- Developed and maintained strong relationships to deliver exceptional customer service support.
- Notated customer account regarding credit history, dates contacted and other relevant information to keep accurate records.
- Refined existing processes to optimize accounts receivable and collection efforts.
- Liaised with other departments to investigate and resolve order or invoice-related issues.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Entered client details and notes into system for interdepartmental access and review.
- Established relationships with customers to encourage payment of delinquent accounts.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Developed and documented collection procedures and policies to comply with government regulations.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
- Generated and distributed monthly customer statements.
- Prepared and submitted legal documents to initiate court proceedings.
Paralegal
Cohen Law
04.1995 - 02.2022
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Edited and proofread legal documents to verify accuracy.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Conducted detailed client intakes and entered information into company database.
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Prepared legal briefs, motions, and pleadings.
- Conferred with clients and other involved parties to gather and track case information.
- Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.
- Assisted in preparation of settlement proposals and agreements to help attorneys negotiate settlement in best interest of client.
- Examined and generated memos on statutory law, case law and federal and state regulations using online research databases, such as Westlaw and print sources.
- Communicated pertinent information to clients via phone, email, and mail.
- Revised and finalized letters, briefs, and memos.
- Interviewed clients to obtain information relevant to cases.
- Produced legal documents such as briefs, pleadings and appeals.
- Researched statutes, decisions, legal articles, and codes.
- Attended court hearings and depositions to take notes and document proceedings.
- Conducted background investigations on defendant.
- Generated leads to meet and exceed revenue goals by identifying new clients.
- Contacted witnesses to testify under oath at court hearings.
- Created weekly, monthly and quarterly expense reports.
Controller/Freight Logistics
The Great Taste Of Texas
02.2010 - 07.2012
- Monitored logistics performance and identified improvement opportunities.
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Negotiated transportation and logistics contracts to reduce shipping costs.
- Coordinated dispatching of 40 drivers to accomplish daily delivery requirements.
- Developed and implemented web-based tracking systems for improved monitoring.
- Developed warehouse system that provided best cost with appropriate service levels to achieve organizational goals.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Organized records of vehicles, schedules and completed orders.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Reviewed established business practices and improved processes to reduce expenses.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Created and enforced detailed organization processes to increase quality and service standards.
Business Administration Assistant
BMC
03.2006 - 02.2010
- Oversaw 5 Texas business units- A/R, A/P, financials, budgets, legal contracts, job phase payroll, subcontractor payroll
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Assisted development and implementation of new administrative procedures.
- Developed strategies to streamline and improve office procedures.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Managed department budgets and generated financial reports for management review.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Established administrative work procedures to track staff's daily tasks.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Sales Manager
Lundgren Chevrolet
01.2004 - 02.2006
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Established and cultivated solid business relationships with new or existing customers.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Evaluated performance against goals and implemented appropriate development plans.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Implemented systems and procedures to increase sales.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Organized promotional events and interacted with community to increase sales volume.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Education
Associate of Science - Paralegal Studies
University of Houston
Houston, TX12.1996
Bachelor of Arts - Accounting And Business Management
University of Texas At Austin
Austin, TX05.1988
Skills
- FDCPA Compliance
- Automated Document Scanning
- Account Monitoring
- Report Writing
- Aging Reports Analysis
- Investigative Research
- Word Processing
- Bookkeeping
- Correspondence Writing
- Financial Documentation
- Account Investigation
- Customer Relationship Management
- Payment Processing
- Managing Delinquent Accounts
- Verbal and Written Communication
- Microsoft Office
- Problem Identification
- Conflict Resolution
- Persuasive Negotiation
- Documentation and Recordkeeping
- Payment Management
- Updating Customer Accounts
- Organizational Skills
- Credit and Collections
- General Ledger
- Quality Standards Compliance
- Administration and Management
- Accurate Payment Posting
- Audit Procedures
- Analytical and Critical Thinking
- Attention to Detail
- Fair Debt Collections Practices
- Creative Problem Solving
- Pleasant Telephone Demeanor
Timeline
Accounts Receivable/Collections Specialist
Bailey Bark Materials
10.2022 - Current
Controller/Freight Logistics
The Great Taste Of Texas
02.2010 - 07.2012
Business Administration Assistant
BMC
03.2006 - 02.2010
Sales Manager
Lundgren Chevrolet
01.2004 - 02.2006
Paralegal
Cohen Law
04.1995 - 02.2022
Associate of Science - Paralegal Studies
University of Houston
Bachelor of Arts - Accounting And Business Management
University of Texas At Austin
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