Mechelle Holland

• Established payment arrangements according to policies, referring issues to collection manager.
• Referred patients and guarantors to sources of outside funding.
• Documented actions in system to maintain patient history and billing files.
• Informed patient of self-pay balances owed to facility.
• Verified patient insurance eligibility and entered patient information into system.
• Facilitated communication between patients and various departments and staff.
• Greeted and assisted patients with check-in procedures.
• Processed payments using cash and credit cards, maintaining accurate records of transactions.
• Followed document protocols to safeguard confidentiality of patient records.
• Trained new staff on filing, phone etiquette and other office duties.
• Compiled and maintained patient medical records to keep information complete and up-to-date.

Answered constant flow of customer calls with minimal wait times.

• Updated account information to maintain customer records.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.

• Created, prepared, and delivered reports to various departments.
• Prepared reports to assist business leaders with key decision making and strategic operational planning.
• Executed record filing system to improve document organization and management.
• Created and maintained databases to track and record customer data.
• Consulted with company management to assess requirements and develop operational enhancements to streamline processes and increase team performance.
• Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
• Negotiated contracts with vendors and suppliers for office supplies, equipment and services.