Summary
Overview
Work History
Education
Timeline
Skills
Generic

Mechelle Hopping

Front Office Assistant
Oxford,FL

Summary

Resourceful Front Office Assistant known for unparalleled productivity and efficient task completion. Possess specialized skills in customer service, appointment scheduling, and office technology management. Excel in communication, time management, and adaptability, ensuring seamless front desk operations and positive client interactions.

Overview

15
15
years of professional experience

Work History

Front Office Assistant

Orlando Health
Leesburg, FL
07.2024 - Current
  • Answered incoming calls, responded to voicemails and transferred calls as needed.
  • Scheduled appointments for clients and staff members.
  • Maintained a clean front office environment including lobby area.
  • Sorted and distributed incoming mail to appropriate departments or individuals.

Patient Care Coordinator

One Health
Ocala , Florida
04.2019 - 07.2024
  • Conducted patient satisfaction surveys and implemented feedback to enhance care coordination.
  • Provided compassionate support to patients and their families.
  • Coordinated patient referrals to specialists and other healthcare services.
  • Provided excellent customer service to patients and medical staff.

Patient Care Coordinator

MediG
Ocala, Florida
04.2013 - 05.2019
  • Compiled information from patients and caregivers or family members to identify care concerns.
  • Participated in weekly case conferences with members of the healthcare team for each assigned patient.
  • Tracked patient outcomes and prepared reports for healthcare providers.
  • Delivered excellent patient experiences and direct care.

Receptionist

Woodlands Care Center
Gainesville , Fl
01.2010 - 04.2013
  • Responded to inquiries from callers seeking information.
  • Maintained confidentiality of information regarding clients and company.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Managed multiple tasks and met time-sensitive deadlines.

Education

High School Diploma -

Williston High School
Williston, FL
06-1988

Timeline

Front Office Assistant

Orlando Health
07.2024 - Current

Patient Care Coordinator

One Health
04.2019 - 07.2024

Patient Care Coordinator

MediG
04.2013 - 05.2019

Receptionist

Woodlands Care Center
01.2010 - 04.2013

High School Diploma -

Williston High School

Skills

  • Appointment scheduling
  • Patient support
  • Mail distribution
  • Data management
  • Team collaboration
  • Communication skills
  • Problem solving
  • Attention to detail
  • Cash handling
  • Insurance verification
  • Time management
  • Medical terminology
  • Administrative skills
  • Scheduling appointments

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Mechelle HoppingFront Office Assistant