Mechelle Menz
Canandaigua,NY
Summary
Driven Lab Clinical Service Technician/PCT with a proven track record at Thompson Health, I excel in enhancing patient experiences and operational efficiency. Skilled in phlebotomy and specimen handling, I significantly reduced contamination risks. My empathetic patient care and adept use of electronic charting systems underscore my commitment to excellence and teamwork in healthcare settings.
Overview
12
12
years of professional experience
Work History
Lab Clinical Service Technician /PCT
Thompson Health
Canandaigua, NY
06.2012 - 08.2024
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Packaged and shipped specimens to central lab daily.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Assisted in the implementation of new electronic medical record systems for efficient patient tracking and accurate documentation.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Verified patients' identification for proper sample collection.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Reduced stress for patients and families through effective communication and empathetic support.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Education
None - Anatomy And Physiology, English, Biology
FLCC
Canandaigua, NYBachelor Of Science In Psychology - Psychology
University of Phoenix
Tempe, AZ06.2014
Associates In Health Care Administration - Health Care Administration
University of Phoenix
Tempe, AZ03.2011
Skills
Phlebotomist
- Blood collection techniques
- Specimen labeling procedures
- Specimen handling
- Anatomy knowledge
- Patient confidentiality
- Infection Control
- Data Entry
- Pediatric phlebotomy
- Geriatric phlebotomy
- HIPAA
- Medical terminology knowledge
- Patient Care
- Customer Service
- Blood Culturing
- Glucose Screening
- Teamwork and Collaboration
- Excellent Communication
- Venipuncture
- Vital signs monitoring
- Patient Observation
- Blood Glucose Monitoring
- Professional Bedside Manner
- Hospice and palliative care
- Medical Laboratory Procedures
- Empathy and Compassionate Care
- Direct Patient Care
- Electronic Charting
- Emotional and Social Support
- Client documentation
Timeline
Lab Clinical Service Technician /PCT
Thompson Health
06.2012 - 08.2024
None - Anatomy And Physiology, English, Biology
FLCC
Bachelor Of Science In Psychology - Psychology
University of Phoenix
Associates In Health Care Administration - Health Care Administration
University of Phoenix