Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mechelle M. Todd

Denver,CO

Summary

Seasoned professional with a robust background in security and customer service, notably with the Department of Homeland Security. Excelled in roles requiring critical thinking, team development, and a keen eye for detail. Proven track record in enhancing public safety and operational efficiency, demonstrating integrity and the ability to multitask in high-pressure environments.

Overview

25
25
years of professional experience

Work History

TRANSPORTATION SECURITY OFFICER, F-band

Department of Homeland Security
Denver, CO
12.2022 - Current
  • Operating a variation of screening equipment, using various technology to prevent threats
  • Performing pat downs and property searches
  • Maintaining control of terminal entry and exit points
  • Interacting and accessing the public and providing directions
  • Maintaining control and awareness in a fast-moving public environment
  • Administering security procedures to the public upon findings an evaluation
  • Applying Standard Operating Procedures, demonstrating team leadership dependability
  • Communicated effectively with team members while performing duties under pressure.
  • Inspected carry-on items through x-ray viewing equipment to determine whether content included objects warranting further investigation.
  • Maintained knowledge of current aviation security standards and best practices.
  • Guarded restricted areas to prevent unauthorized entry.
  • Participated in regular drills designed to test preparedness levels for potential threats.
  • Provided instructions to individuals on how to properly place their bags onto conveyor belts for inspection purposes.
  • Directed passengers clearly for quick movement through security screening process.
  • Collaborated with law enforcement agencies to resolve any safety or security issues that arose during operations.
  • Completed thorough zone searches to check for physical tampering and restricted items.
  • Monitored passenger traffic flow at checkpoints to ensure safe and efficient boarding process.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked with cross-functional teams to achieve goals.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

CUSTOMER SERVICE REPRESENTATIVE

Hire Connections
Englewood, CO
01.2020 - 01.2022
  • Educating callers about COVID testing and vaccination from Centers for Disease Control (CDC), and Colorado Department of Public Health and Environment (CDPHE)
  • Answering questions for incoming calls providing Health Care Organization locations and contact information
  • Provide excellent support to our clients while informing them of requested information
  • Scheduling appointments, transportation for vaccines clinics for clients

NATIONAL CLAIMS/ SUBROGATION’S REPRESENTATIVE

Allstate Insurance Company
Irving, TX
01.2013 - 01.2019
  • Contact customer to complete coverage reviews
  • Established relationships for multiple accounts for payments
  • Analyze auto estimates and evidence for proper payments
  • Negotiate on rental cars and towing
  • Manage high volume of calls from customers
  • Mentoring and help others on the team

Internal Operations/ Human Resource Manager

GLC-CPA, LLC
Aurora, CO
01.2008 - 01.2013
  • Converse with management on policies, programs, benefits, and overall provision of services
  • Coordinate recruitment and trainings, compensation, benefits, and administration
  • Manage vendor services
  • Manage technology systems for organization

Administrative Assistant- Payroll Clerk

United Airlines
Denver, CO
01.2000 - 01.2008
  • Coordinated catering services for various functions, including sales trainings and department meetings.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Processed invoices for payment using accounting software applications.
  • Maintained office supplies inventory by checking stock to determine inventory level.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
  • Facilitated communication between different departments within the organization.

Education

Associate of Arts Degree - Informed Supervision, Behavioral Management, and Development, Manpower Administration Resource, Administration Manpower Suites, Leadership Assessments- Professional Essentials and Adaptability Leadership Success Factors, Quality Assurance Awards, Community Service Awards

Virginia College
Red Rocks Community College
01.2010

Bachelor of Arts - Communications

Colorado Christian University
Denver, CO

Skills

  • Administrative
  • Supervisory
  • Multi-tasks
  • Critical Thinking
  • Detail Oriented
  • Strong Written and Verbal
  • Time Management
  • Ability to Work Independently
  • Ability to Work in a Team Environment
  • Behavioral observations
  • Security risk assessment
  • Passenger relations
  • Access control management
  • Explosives detection
  • Team development
  • Public safety awareness
  • Integrity and honesty
  • Report development
  • De-escalation techniques
  • Threat assessment

Timeline

TRANSPORTATION SECURITY OFFICER, F-band

Department of Homeland Security
12.2022 - Current

CUSTOMER SERVICE REPRESENTATIVE

Hire Connections
01.2020 - 01.2022

NATIONAL CLAIMS/ SUBROGATION’S REPRESENTATIVE

Allstate Insurance Company
01.2013 - 01.2019

Internal Operations/ Human Resource Manager

GLC-CPA, LLC
01.2008 - 01.2013

Administrative Assistant- Payroll Clerk

United Airlines
01.2000 - 01.2008

Associate of Arts Degree - Informed Supervision, Behavioral Management, and Development, Manpower Administration Resource, Administration Manpower Suites, Leadership Assessments- Professional Essentials and Adaptability Leadership Success Factors, Quality Assurance Awards, Community Service Awards

Virginia College

Bachelor of Arts - Communications

Colorado Christian University

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Mechelle M. Todd