Mechelle Smuin
Vernal,UT
Summary
Proven leader at Dollar Tree, adept in people management and problem-solving aptitude, enhanced guest satisfaction and reduced employee turnover significantly. Excelled in maintaining high standards of customer service and operational efficiency, demonstrating exceptional organizational skills and professionalism. Successfully fostered a positive work environment.
Overview
2
2
years of professional experience
Work History
Night Manager
Dollar Tree
08.2022 - 02.2024
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Resolved guest complaints effectively, working towards satisfactory outcomes that enhanced overall satisfaction levels.
- Trained and mentored new and existing staff to achieve best practices.
- Created nightly shift task lists to assign duties to each employee.
- Improved guest satisfaction by efficiently managing night operations and promptly addressing customer concerns.
- Supported the development of new initiatives aimed at enhancing guest experiences during their stay, contributing valuable insights based on firsthand observations from nightly operations.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Ensured safety of guests through thorough monitoring of property, conducting security checks, and addressing potential risks.
- Built constructive working relationships to aid staff loyalty, motivation and productivity.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Reduced employee turnover by fostering open communication, providing constructive feedback, and recognizing outstanding performance.
- Conducted regular audits of night shift activities to identify and rectify operational inefficiencies.
- Monitored compliance with health and safety regulations, reducing potential risks to guests and staff.
- Enhanced guest experience by promptly addressing and resolving nighttime inquiries and issues.
- Fostered positive work environment, leading by example and encouraging open communication among night staff.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
Diploma -
05.1988
Skills
- People Management
- Complaint Handling
- Customer service focus
- Customer Service
- Assignment Delegation
- Bank Deposit Preparation
- Work Planning and Prioritization
- Professional and Courteous
- Positive Attitude
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Organizational Skills
- Computer Skills
- Decision-Making
- Problem Resolution
- Self Motivation
- Training and Development
- Good Judgment
- Professionalism
- Time management abilities
- Problem-solving aptitude
- Professional Demeanor
Timeline
Night Manager - Dollar Tree
08.2022 - 02.2024
Clearfield High School - Diploma ,